Jennifer Deseaux
PLacerville,CA
Summary
Proven track record in enhancing customer loyalty and streamlining operations, as demonstrated at JS West Propane. Skilled in problem-solving and effective communication, adept at resolving conflicts and improving customer satisfaction. Excelled in multitasking, problem-solving and maintaining professionalism under pressure in order to meet deadlines. Contributing significantly to team and sales growth. Experience working in high-stress, demanding environment that required strict adherence to procedures.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
JS West Propane
PLacerville
01.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Improved resolution time with effective problem-solving for customer complaints.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Special Education Paraprofessional
Pioneer Union School District
Somerset CA
08.2019 - 01.2024
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Maintained positive attitude and affirmatively communicated with each student.
- Offered student support through special accommodations, extra assistance, and assessments.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Supported students with various disabilities through one-on-one tutoring sessions, improving their understanding of course materials and concepts.
- Oversaw class of students in absence of instructor.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
Special Education Paraprofessional
Gold Oak Union School District
Placerville, CA
01.2018 - 08.2019
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Monitored student classroom and outdoors activities to promote student safety.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Maintained positive attitude and affirmatively communicated with each student.
- Interacted physically and verbally with students throughout each day.
- Offered student support through special accommodations, extra assistance, and assessments.
Warehouse Coordinator
M.O.R.E.
Placerville, CA
01.2015 - 01.2018
- Helped keep inventory accurate by overseeing daily cycle counts.
- Trained new team members in warehouse procedures, fostering a culture of continuous improvement and skill development.
- Supervised special needs clients with daily tasks
- Assisted clients with day-to-day tasks
- Worked with the general public
- Handled cash and other forms of payment
Education
High School Diploma -
Ponderosa High School
Shingle Springs, CA05.2001
Skills
- Customer Service
- Type 60WPM
- Problem-solving abilities
- Processed payments accurately in order to complete transactions successfully
- Provided excellent customer service to walk in customers and over the phone
- Call and collect on past due accounts
- Create work orders for service crew in the field
- Proficient with most programs, including Excel, Word and Outlook
- Excellent written and verbal communication skills
- Comfortable with relaying information and deescalation techniques
- Time management and multi-tasking skills
- Filing , data-entry and paperwork proficiency
Languages
American sign language
Timeline
Customer Service Representative
JS West Propane
01.2024 - Current
Special Education Paraprofessional
Pioneer Union School District
08.2019 - 01.2024
Special Education Paraprofessional
Gold Oak Union School District
01.2018 - 08.2019
Warehouse Coordinator
M.O.R.E.
01.2015 - 01.2018
High School Diploma -
Ponderosa High School