Jennifer Diaz Lopez
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
6
6
years of professional experience
Work History
Sales Representative
Verizon Wireless
11.2023 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Seasonal Worker
Apple
08.2023 - 11.2023
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
Sales Representative
Metro by T-Mobile
08.2022 - 04.2023
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Recommended complementary purchases to customers, increasing revenue.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Contact Tracer
NYC Health + Hospitals
01.2021 - 05.2022
- Customer service, contributed to the stopping the spread of COVID.
- Utilized cutting-edge technology for tracking client progress, making data-driven decisions regarding program adjustments.
- Developed strong rapport with clients, fostering long-term relationships based on trust, respect, and shared goals.
Covin Swabber
Insight Global
09.2021 - 12.2021
- Reduced incidences of false negatives by continuously updating knowledge on best practices in specimen collection.
- Maintained a clean and orderly work environment, minimizing contamination risks and ensuring safety.
Cashier
PLS Cash Checking
01.2019 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
No Degree - Phlebotomy
Royal Institution
Manhattan, NYNo Degree - CNA
Genesis Medical Training
Queens, NYHigh School Diploma -
Forest Hills High School
Forest Hills, NY06.2019
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Sales expertise
- Sales closing
- Complex Problem-Solving
- Negotiation Tactics
- Adaptable and Flexible
- Attention to Detail
- Honest and Dependable
- Cash Handling
Activities
- Volunteer in Senior Castle at Forest hills before work (2016)
- Volunteer in P.S 110 (2018)
Languages
Spanish
Native or Bilingual
Timeline
Sales Representative
Verizon Wireless
11.2023 - Current
Seasonal Worker
Apple
08.2023 - 11.2023
Sales Representative
Metro by T-Mobile
08.2022 - 04.2023
Covin Swabber
Insight Global
09.2021 - 12.2021
Contact Tracer
NYC Health + Hospitals
01.2021 - 05.2022
Cashier
PLS Cash Checking
01.2019 - 01.2021
No Degree - Phlebotomy
Royal Institution
No Degree - CNA
Genesis Medical Training
High School Diploma -
Forest Hills High School