Jennifer Dixon
North Scituate,RI
Summary
Knowledgeable executive with proven history of leading high-performing teams and executing strategic initiatives that drive revenue growth. Successfully directed cross-functional projects that resulted in significant process improvements and operational efficiencies. Demonstrated leadership and communication skills in fostering collaborative environments and delivering impactful results.
Overview
24
24
years of professional experience
Work History
Lead Director, Front Store Omnichannel
CVS HEALTH
02.2023 - Current
- Oversee a $300M P&L, doubling YoY growth for two consecutive years
- Improved customer access to Buy Online, Pickup In Store offering through expansion to 7200 locations, with over 40k unique items, and through the innovative Grab & Go pickup modality
- Launched same-day delivery services, integrating back-end technology with third party couriers to maximize profitability
- Partnered with loyalty and enterprise analytics to offer free delivery services with paid loyalty membership, driving enterprise value
- Pioneered the integration of store items with prescription pickup, simplifying the customer experience and creating a business case delivering up to $500M in topline sales
- Designed, recruited, and mentored high-performing teams, fostering an empowered and engaged workforce
Lead Director, Day-to-Day Retail Communications & Business Support
CVS HEALTH
02.2020 - 01.2023
- Supported multi-modal communication platforms, including first-ever social channel, with 200k readership
- Created governance process to align and cascade priorities from SVP/EVP level down to store colleagues
- Collaborated with multiple third-party vendors to create seamless technology integrations for communications, task management, and mobile apps for capturing variations in planned store operating hours
- Led agenda and overall attendee experience for bi-annual retail conferences for up to 1500 attendees managing a $4-8M budget
- Designed, recruited, and trained a new team of high-performing communications experts in the inaugural Retail Writers Guild, elevating the look and feel while creating simplicity and continuity in how we message 200k colleagues
Sr Analyst/Manager/Sr Manager, Store Operations
CVS HEALTH
11.2013 - 01.2020
- Led annual development and refinement of balanced scorecard for retail, used to evaluate business outcomes and stack rank field leaders
- Supported vendor conversion of service from SSS to MCE and rolled out closed loop feedback to retail colleagues
- Launched Store Visit Tool through third party vendor partnership, integrating business results and critical priorities into managers' monthly routines, with action plans validated by District Leaders
- Rolled out pre-cut signs to replace perforated signs, yielding labor savings of over 5 hours/store/week
- Provided operational support for all merchant categories by attending seasonal and planogram walk throughs and markdown support
- Supported rollout of the first-ever compliance scorecard, managing vendor relationship with auditing company
- Created and oversaw execution of state-specific compliance agreements with CVS and various regulatory agencies
District Manager, Emerging Leader, Field Ops
CVS HEALTH
11.2009 - 01.2013
- Captain of store and field management recruiting efforts with Regional Human Resource Business Partner
- Selected as Retail Communication Council member; spoke at Retail Leadership Conference in 2013
- Simultaneously ran high-volume 24-hour location and supervised 4 additional locations
- Promoted 3 Assistant Store Managers to Store Manager
Store Director/Manager
TARGET
01.2003 - 01.2009
- Ran a $40M/year large format Target Store in a busy Indy market
- Managed a team of 10 Executive Team Leaders; promoted 3 to Store Director, performance-managed two out of the company
- Improved overnight logistics process to intake 250% more freight, driving significant seasonal sales at a high-volume location
Senior Business Analyst
TARGET
01.2001 - 01.2003
- Controlled supply chain decisions for $80 million inventory
- Analyzed sales history and future forecasting data to influence profitable buying decisions
- Negotiated weekly with international vendors to react to sales trends
Education
Bachelor of Science - Business Management
Indiana University, Bloomington
Bloomington, INSkills
- Relationship building
- Strategic planning
- Executive influence
- Customer and colleague focused
- Verbal and written communication
- Project management
- Decision-making
- Creativity and innovation
- Budgeting and financial management
- Charismatic leader
Timeline
Lead Director, Front Store Omnichannel
CVS HEALTH
02.2023 - Current
Lead Director, Day-to-Day Retail Communications & Business Support
CVS HEALTH
02.2020 - 01.2023
Sr Analyst/Manager/Sr Manager, Store Operations
CVS HEALTH
11.2013 - 01.2020
District Manager, Emerging Leader, Field Ops
CVS HEALTH
11.2009 - 01.2013
Store Director/Manager
TARGET
01.2003 - 01.2009
Senior Business Analyst
TARGET
01.2001 - 01.2003
Bachelor of Science - Business Management
Indiana University, Bloomington
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