Jennifer Djangali
Crofton
Summary
Dynamic Sales Manager with a proven track record at Adore Jewelry and Diamond Center, adept at relationship building and staff management. Successfully increased sales revenue through innovative strategies and exceptional product knowledge, consistently exceeding targets. Passionate about team training and motivation, fostering a collaborative environment that drives performance and client satisfaction.
Overview
18
18
years of professional experience
Work History
Sales Manager
Adore Jewelry and Diamond Center
01.2016 - 06.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Kitchen Manager
The All American Steakhouse
03.2004 - 03.2020
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Server
The All American Steakhouse
03.2004 - 03.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Sales Manager
Ariannas Gold Exchange
03.2014 - 05.2016
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Attended industry events and conventions to expain sales opportunities.
- Achieved significant cost reductions by negotiating better terms with suppliers and vendors.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
Bartender
The All American Steakhouse
03.2006 - 03.2016
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
Cosmetology License -
Aspen Beauty Academy
Laurel Md03.2007
Diploma -
Broadneck High School
Arnold, MD05.2004
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Motivational skills
- Product knowledge
- Verbal and written communication
Timeline
Sales Manager
Adore Jewelry and Diamond Center
01.2016 - 06.2022
Sales Manager
Ariannas Gold Exchange
03.2014 - 05.2016
Bartender
The All American Steakhouse
03.2006 - 03.2016
Kitchen Manager
The All American Steakhouse
03.2004 - 03.2020
Server
The All American Steakhouse
03.2004 - 03.2019
Cosmetology License -
Aspen Beauty Academy
Diploma -
Broadneck High School
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