Jennifer Dorsett
Riverdale,GA
Summary
Professional and detail-oriented Medical Receptionist with over 10 years of experience supporting healthcare and laboratory environments. Proven ability to manage front-desk operations, greet and assist patients, verify information, handle phone inquiries, and maintain accurate medical records in compliance with HIPAA standards. Recognized for professionalism, strong communication skills, and the ability to multitask effectively in fast-paced medical settings.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Associate / Cashier
Belk
2025.09 - Current
- Delivered high-quality customer service, processed transactions accurately, and supported daily operations in a fast-paced environment.
Laboratory & Administrative Assistant
Genova Diagnostics, LLC
2013.06 - 2022.11
- Provided front-office administrative and clerical support within a CLIA- and CAP-certified medical laboratory environment.
- Greeted internal and external clients, coordinated specimen intake, and ensured accurate routing and timely processing.
- Maintained detailed and compliant records using LIMS-SCC Laboratory Information Management System.
- Verified patient information, documentation, and identifiers to ensure accuracy and regulatory compliance.
- Organized and maintained confidential physical and electronic medical records in compliance with HIPAA regulations.
Medical Laboratory Technician
American Red Cross
2010.08 - 2013.06
- Performed automated and manual testing of blood samples while adhering to strict safety and documentation protocols.
- Verified patient and donor information prior to specimen processing.
- Maintained laboratory equipment, managed inventory and supported quality assurance initiatives.
Education
Bachelor of Science - Behavior Analysis
Savannah State University
01.2009
Skills
- Front Desk & Reception Operations
- Patient Check-In & Check-Out
- Appointment Scheduling & Calendar Management
- Phone Management & Message Handling
- Insurance Verification & Data Accuracy
- Medical Records & HIPAA Compliance
- Data Entry & Documentation
- Microsoft Office Suite (Advanced)
- Customer Service & Patient Relations
Certification
- Medical Terminology & Medical Administrative Assistant February 2026
Timeline
Sales Associate / Cashier
Belk
2025.09 - Current
Laboratory & Administrative Assistant
Genova Diagnostics, LLC
2013.06 - 2022.11
Medical Laboratory Technician
American Red Cross
2010.08 - 2013.06
Bachelor of Science - Behavior Analysis
Savannah State University
Academic Achievements
Cum Laude, Dean’s List, Blue Ribbon Scholar, Bronze Medal Recipient