ZENA FAUNTLEROY

Dependable and detail oriented professional with 5+ years of customer service experience and hands on healthcare support exposure in clinical environments. Skilled in front desk operations, patient communication, administrative coordination, and high volume multitasking. Experienced in handling sensitive information, supporting clinical staff, and ensuring a smooth, professional experience for patients and guests. Known for strong communication, accuracy, and the ability to remain composed in fast paced settings.

• Facilitated communication between patients, nurses, doctors, surgeons, and therapists to ensure timely coordination of care
• Managed multi line phone systems, transferring calls to appropriate departments while maintaining confidentiality
• Notified nursing staff of patient requests including pain concerns, medication needs, and general assistance
• Assisted with distribution of incoming medications to appropriate nursing staff following facility procedures
• Coordinated patient transportation including Uber and cab arrangements for discharge or transfer needs
• Printed, signed, and processed patient transport tickets to maintain accurate documentation
• Supported discharge process by gathering and organizing patient discharge (D/C) paperwork
• Provided direct patient comfort support including distributing water, juice, meals, blankets, and hygiene supplies
• Assisted patients with wash materials and basic care needs to maintain comfort
• Communicated with dietitians and maintenance staff to report patient needs and facility concerns