Jennifer D’Ottavi
Philadelphia,PA
Overview
13
13
years of professional experience
Work History
Senior Application Analyst
Universal Health Services
King of Prussia, PA
05.2015 - 09.2026
- Led application support team to enhance system performance and user satisfaction.
- Collaborated with clinical departments to identify software needs and optimize application functionality.
- Developed and executed training programs for end-users, improving adoption rates of new systems.
- Managed system upgrades and integrations, ensuring minimal disruption to daily operations.
- Facilitated cross-departmental meetings to align technology initiatives with organizational goals.
- Implemented quality assurance processes to maintain high standards in application delivery and support.
- Mentored junior analysts, fostering professional development and enhancing team capabilities.
- Led a team to successfully complete complex projects within deadlines, ensuring client satisfaction.
- Optimized existing systems by conducting thorough analyses and recommending cost-effective enhancements.
- Conducted comprehensive testing of new software releases, ensuring error-free deployment and user satisfaction.
- Facilitated the successful migration of legacy applications onto modern platforms without disrupting business operations or end-user experiences.
- Implemented security measures to protect sensitive data in line with industry best practices and regulatory compliance standards.
- Evaluated emerging technologies for potential application integration, staying current on industry trends and advancements.
- Enhanced user experience for clients through regular updates and maintenance of applications.
- Provided support to clients and end-users, troubleshooting technical issues and resolving problems swiftly.
- Managed multiple projects simultaneously while maintaining excellent attention to detail and meeting strict deadlines.
- Streamlined application processes by identifying inefficiencies and implementing improvements.
- Established a reputation as a trusted advisor to both colleagues and clients, consistently delivering high-quality solutions on time and within budget.
- Coordinated with vendor partners on application development projects, ensuring seamless integration with existing systems infrastructure.
Xray Technician
Pioneer Urgent Care
West Chester, PA
04.2013 - 04.2015
- Operated radiographic equipment to perform X-ray examinations for diverse patient populations.
- Ensured compliance with safety protocols and radiation protection standards during imaging procedures.
- Collaborated with healthcare team to assess patient needs and enhance diagnostic accuracy.
- Maintained accurate patient records and imaging results within electronic health record systems.
- Reviewed images for quality assurance, ensuring clarity and diagnostic utility before interpretation.
- Implemented process improvements that increased workflow efficiency in the imaging department.
Education
Bachelor of Science - Communications
Penn State Brandywine
Rose Valley, PA05.2007
Skills
- Strong communication skills
- Team leadership qualities
- Expert problem solving
- Change management experience
Timeline
Senior Application Analyst
Universal Health Services
05.2015 - 09.2026
Xray Technician
Pioneer Urgent Care
04.2013 - 04.2015
Bachelor of Science - Communications
Penn State Brandywine