Jennifer Doxey
Hooper,Utah
Summary
Experienced IT manager with a strong background in project management and team development. Known for enhancing operational efficiency and team alignment through effective communication and problem-solving. Proactively engages with stakeholders to identify and address business needs. Committed to driving results and fostering a positive team culture.
Overview
21
21
years of professional experience
Work History
Information Technology Manager I
State Of Utah - DGO
Salt Lake City, Utah
10.2021 - Current
- Led six employees to achieve team objectives and meet performance standards.
- Managed approval of timecards for state staff and contractors, facilitating accurate payroll processing.
- Managed onboarding and offboarding processes for contractors and state staff efficiently.
- Conducted training sessions for business staff, addressing operational issues effectively.
- Resolved bugs or issues raised by business, determining system functionality versus defects.
- Created UPMs for state staff meetings to establish clear goals and track progress.
- Collaborated with CAI for training initiatives and contractor timecard approvals.
- Conducted interviews for new contractors, enhancing team capabilities and expertise.
Project Manager
Department of Technology Services
Salt Lake City, Utah
09.2019 - 10.2021
- Led web team for 30 DWS applications, achieving timely delivery and adherence to quality standards.
- Facilitated PI planning sessions to ensure clarity of requirements among developers and business stakeholders.
- Ensured accountability by closely working with developers and analysts to meet deadlines.
- Managed JIRA entries for requirements and coordinated testing with analysts to ensure thorough handoff.
- Collaborated with DWS business partners, developers, and analysts to implement business requirements.
- Incorporated technical debt management into sprint planning to maintain project health.
- Collaborated with business to enhance visibility through comprehensive documentation.
DWS Collections and Overpayments
State Of Utah
Ogden, Utah
08.2017 - 09.2019
- Recovered overpayments for SNAP, medical, financial, and child care benefits.
- Generated detailed reports identifying errors and trends in benefit allocations, supporting data-driven decision making.
- Conducted audits and investigations to ensure compliance with state and federal requirements, minimizing risk of penalties.
- Collaborated with eligibility workers on issued benefits for clients.
- Executed day-to-day duties with attention to detail and accuracy, contributing to overall operational effectiveness.
Eligibility Specialist
State Of Utah
Clearfield, Utah
05.2005 - 09.2017
- Assisted customers daily with eligibility inquiries for SNAP, disability, and financial assistance programs. Collaborated with doctors' offices and staff to facilitate case approvals, enhancing customer access to necessary services. Worked closely with employment counselors to secure accurate financial benefits, providing critical support for clients' financial stability. Issued child care benefits while ensuring compliance with policy guidelines. Applied knowledge of DWS applications to effectively address customer needs. Managed emergency assistance program processes to provide timely support.
- Assisted customers daily with eligibility inquiries for SNAP, disability, and financial assistance programs.Collaborated with doctors' offices and staff to facilitate case approvals, enhancing customer access to necessary services.Worked closely with employment counselors to secure accurate financial benefits, providing critical support for clients' financial stability.Issued child care benefits while ensuring compliance with policy guidelines.Applied knowledge of DWS applications to effectively address customer needs.Managed emergency assistance program processes to provide timely support.
- Examined applications for regulatory compliance, identifying discrepancies and ensuring accuracy. to ensure compliance with regulatory standards.
- Guided clients in understanding program requirements and available benefits to enhance support. in understanding program requirements and benefits.
Education
High School Diploma -
Fremont High School
Plain City, UT05-1996
Skills
- Project management
- Requirements gathering
- System integration
- Technical oversight
- Stakeholder engagement
- Compliance oversight
- Strategic planning
- Financial analysis
- IT budgeting
- Team leadership
- Team development
- Time management
- Scope definition
Timeline
Information Technology Manager I
State Of Utah - DGO
10.2021 - Current
Project Manager
Department of Technology Services
09.2019 - 10.2021
DWS Collections and Overpayments
State Of Utah
08.2017 - 09.2019
Eligibility Specialist
State Of Utah
05.2005 - 09.2017
High School Diploma -
Fremont High School