Jennifer Drake
Friendswood,Tx
Summary
Bringing years of experience and highly accomplished leadership skills. The knowledge of sales, sales processes, demonstrations of solid analytical and team management expertise. Holding track-records in generating new business through strategic negotiation while cultivating new relationships with key decision makers. Develops and maintains new accounts through networking initiatives, leading to sales achievement year-after-year. Currently seeking a management or leadership position of excellence and prestige.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Relationship Banker II
Regions Bank
01.2024 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
Financial Service Representative
Texas Bay Credit Union
08.2021 - 01.2024
- Duties include service and loan processing, sell products and services according to their financial needs or goals.
- Correspond with or interview loan applicants, preparing necessary documents for approval, reviewing loans for proper insurance or collateral
- Prepare , process and close Home Equity Loans according to Credit Union Policy
- Assist management in training, guiding, assisting new FSR's coming into the role
- With much enthusiasm, I support my team in assisting to meet their expectations, personal growth.
Closing Lead Floater
Texas Bay Credit Union
08.2020 - 08.2021
- Duties consisted of routine transactions including deposits, withdrawals, cash advances, loan payments, transfers, and check cashing
- Support management team in insuring all tellers would maintain and secure their cash as well as staying in balance throughout the day
- Reduced errors in closing transactions through thorough review and attention to detail.
- Developed a comprehensive training program for new team members, resulting in faster onboarding times and increased retention rates.
Lead Teller
Wells Fargo Bank
11.2014 - 03.2020
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Introduced customers to other bank team members to help meet financial needs.
Assistant Manager
Acceptance Now
12.2009 - 01.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Lead Cashier
PetSmart
04.2005 - 09.2009
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
Park View Baptist High School
2009
Skills
- Data Entry
- Social Perceptiveness
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Recordkeeping
- Organization and Time Management
- Relationship Building
- Active Listening
- Team building
- Decision-Making
- MS Office
- Problem-Solving
Certification
- NMLS License #2229253 - 2021-Current
- Notary Public -2020- Current
Timeline
Relationship Banker II
Regions Bank
01.2024 - Current
Financial Service Representative
Texas Bay Credit Union
08.2021 - 01.2024
Closing Lead Floater
Texas Bay Credit Union
08.2020 - 08.2021
Lead Teller
Wells Fargo Bank
11.2014 - 03.2020
Assistant Manager
Acceptance Now
12.2009 - 01.2014
Lead Cashier
PetSmart
04.2005 - 09.2009
Park View Baptist High School