Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Drazner

Hanover Park,IL

Summary

Seeking to secure a challenging position with a dynamic organization that needs a person who possesses extensive organizational experience, amazing customer service experience, strong leadership skills, ambition and the desire to always do the very best to insure success and advancement within the organization.

Overview

38
38
years of professional experience

Work History

Customer Care Specialist

Advanced Sleep Therapy
02.2023 - Current
  • Took ownership of customers issues to follow problems through to resolution.
  • Verified accuracy of customer account information and updated when necessary.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Used exceptional communication to connect with customers, assess needs and present solutions.
  • Verify insurance coverage and benefits on new and existing customers-patients.
  • Collect and apply payments on outstanding invoices.

Office Manager

Bella Builders and Restoration
01.2016 - 10.2018
  • Supported residential and commercial restoration of at least 15 buildings per month.
  • Liaison between customer, insurance company, and the builder.
  • Managed accounts receivable.
  • Pulled 15 permits per month within five towns.

Customer Service Supervisor

Moore Business Forms
01.1993 - 01.1995
  • Managed a team of ten customer service representatives and six data entry operators.
  • Increased call volume by at least twenty-five percent each year.
  • Managed all team trouble shooting and issues.
  • Generated all call log reports and analysis for upper management.

Client Services and Distribution Coordinator

General Learning Corporation
01.1990 - 01.1992
  • Liaison between client editors and printers.
  • Developed and manages list services.
  • Handled all facets of distribution of over six million newsletters and magazines per year.
  • Generated monthly reports for CEO and officers.

Financial Aid Administrator

01.1988 - 01.1990
  • Managed and organized student loan applications.
  • Implemented government loans, financial aid analysis and updated student files within federal and state .
  • Maintained student enrollment files.
  • Generated daily and monthly cash receipts.

Clerical Supervisor

Commercial Union Insurance Company
01.1985 - 01.1988
  • Supervised a team of five clerical employees.
  • Managed policy changes to reflect endorsements.
  • Assisted in solving filling discrepancies.

Education

Field of Study: Business

College Of DuPage
Glen Ellyn, IL

Skills

  • Accounts receivable
  • Clerical
  • Customer service
  • Data entry
  • Filling
  • Financial
  • Insurance
  • Trouble shooting
  • Word processing

Timeline

Customer Care Specialist

Advanced Sleep Therapy
02.2023 - Current

Office Manager

Bella Builders and Restoration
01.2016 - 10.2018

Customer Service Supervisor

Moore Business Forms
01.1993 - 01.1995

Client Services and Distribution Coordinator

General Learning Corporation
01.1990 - 01.1992

Financial Aid Administrator

01.1988 - 01.1990

Clerical Supervisor

Commercial Union Insurance Company
01.1985 - 01.1988

Field of Study: Business

College Of DuPage

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Jennifer Drazner