Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jennifer D. Shumake

Jennifer D. Shumake

Bremen,GA

Summary

To obtain employment with a reputable healthcare company/organization that I can learn from and grow with. My goal is to work in the medical field and have a career that not only pays me but is personally rewarding as well.

Overview

30
30
years of professional experience

Work History

Medicare Customer Service Representative

United Healthcare
08.2022 - Current
  • Achieved high customer satisfaction by resolving Medicare-related inquiries efficiently.
  • Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.
  • Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
  • Assisted in enrollment processes for new beneficiaries, providing clear guidance through each step for seamless transitions into coverage plans.

Customer Service Sales Representative

Amazon
06.2018 - 02.2022
  • Cultivated strong bonds with customers by seamlessly identifying their needs.

Crew Leader

Census Bureau
02.2009 - 01.2010
  • Crew Leader for 23 people gathering information for the 2010 Census
  • Also served as a recruiter for the West Georgia district
  • I was responsible for screening, testing, and interviewing potential candidates seeking temporary employment with the Census Bureau

Office Manager, Marketing Manager, Sales Assistant

Sanders & Associates Insurance
03.2008 - 02.2009
  • Served as the office manager, marketing manager, and sales assistant for an independent insurance agency that specializes in life and health insurance for individuals and small businesses

Orthodontic Assistant

North Georgia Orthodontics
10.2003 - 06.2005
  • Orthodontic Assistant in a busy Buckhead practice
  • I was responsible for many tasks involved with orthodontia independently as well as chairside assisting with the Orthodontists

Reservations Sales Agent

America West Airlines
02.2002 - 12.2003
  • Worked in a high volume call center assisting passengers with all aspects of air travel with America West Airlines

US Navy Presidential Honor Guard

US Navy
10.1994 - 06.1997
  • Served in an elite unit handpicked by high ranking members of the US Navy
  • We represented the Navy at high profile events in Washington DC such as White House functions, Pentagon Arrivals, and funerals at Arlington Cemetery
  • Administrative Assistant to the Commandant of Naval Station Washington

Education

Psychology - Addiction Counselor

Liberty University
06.2006

Psychology -

University of West Georgia
06.2006

Quality Customer Service - Airline Operations

Rio Salado Community College
12.2002

Skills

  • Marketing
  • Windows
  • Excel
  • Word
  • PowerPoint
  • Quickbooks
  • Customer Service
  • Supervisory Experience
  • Quality Control

Accomplishments

Presidential Honor Guard Meritorious Service, 05/01/97, For outstanding service in the US Navy Ceremonial/Presidential Honor Guard

Timeline

Medicare Customer Service Representative

United Healthcare
08.2022 - Current

Customer Service Sales Representative

Amazon
06.2018 - 02.2022

Crew Leader

Census Bureau
02.2009 - 01.2010

Office Manager, Marketing Manager, Sales Assistant

Sanders & Associates Insurance
03.2008 - 02.2009

Orthodontic Assistant

North Georgia Orthodontics
10.2003 - 06.2005

Reservations Sales Agent

America West Airlines
02.2002 - 12.2003

US Navy Presidential Honor Guard

US Navy
10.1994 - 06.1997

Psychology - Addiction Counselor

Liberty University

Psychology -

University of West Georgia

Quality Customer Service - Airline Operations

Rio Salado Community College

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Jennifer D. Shumake