Jennifer Duffourc
Covington, LA,United States
Summary
Experienced professional with over 27 years in leadership roles spanning the restaurant, hospitality, and property management industries. Known for driving operational efficiency, enhancing customer satisfaction, and leading teams to success. Skilled in financial management, policy development, and cross-departmental coordination. Equipped with a strong work ethic and a passion for excellence in service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Executive Assistant
Southern Hotel
Covington, LA
04.2023 - Current
- Handled high-priority tasks and maintained confidentiality on sensitive issues.
- Improved departmental operations through regular coordination with internal teams.
- Served as a key point of contact between company executives and stakeholders.
Customer Relations Specialist /Professional Leasing Consultant
Brookstone Park Apartments
Covington, LA
07.2021 - 04.2023
- Enhanced resident satisfaction by swiftly resolving complaints and inquiries.
- Boosted property occupancy through engaging property tours and efficient lease processing.
Office Manager
Oxlot 9
Covington, LA
05.2019 - 07.2021
- Streamlined financial operations including payroll, accounts payable/receivable, and inventory management, using QuickBooks for accuracy.
- Supervised restaurant office with 25 employees, consistently cultivating a productive and positive work atmosphere.
General Manager
Smoke BBQ
Covington, LA
05.2018 - 05.2019
- Ensured compliance with local health department regulations regarding food safety standards.
- Recruited, hired, and trained initial personnel to help with retention, and understanding of policies and procedures.
- Coordinated monthly budgets, managed profit and loss, while consistently meeting desired margin targets.
Education
High School Diploma -
West Jefferson High School
Harvey, LA05-1997
Skills
- Customer Service Excellence
- Team Leadership
- Financial Management (QuickBooks)
- Property Management Software (Yardi)
Certification
- Responsible Vendor License
- Grow Property Certifications
Timeline
Executive Assistant
Southern Hotel
04.2023 - Current
Customer Relations Specialist /Professional Leasing Consultant
Brookstone Park Apartments
07.2021 - 04.2023
Office Manager
Oxlot 9
05.2019 - 07.2021
General Manager
Smoke BBQ
05.2018 - 05.2019
- Responsible Vendor License
- Grow Property Certifications
High School Diploma -
West Jefferson High School
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