Jennifer Duke
Elizabethtown,KY
Overview
15
15
years of professional experience
Work History
Head Cashier
Feeder's Pet Supply
01.2023 - Current
- Worked part time at Feeder's Pet Supply while still employed as an FRS Casualty Support Specialist from January 2023 to present date.
- Demonstrated good merchandising skills to keep the store as neat and presentable.
- Assisted with retail store resets, building end caps, putting out shipment, and rotating perishable goods with team members.
- Ensured that animals in the store's care are being taken care of properly, including being fed and watered.
- Made sure their enclosures are clean and in compliance with our company standards.
- Ensured quality customer service was provided by resolving inquiries or complaints promptly.
- Efficiently operated the cash register.
- Resolved escalated customer disputes with special actions such as discounts.
- Processed both cash and card purchases and returns.
- Assisted customers by answering questions and fulfilling requests.
- Maintained stock to meet expected customer demand.
- Educated employees on register use, merchandising, and customer service.
FRS Casualty Support Specialist
Defense Collaboration Group, LLC
08.2017 - Current
- Served as a Casualty Specialist assigned to support Family members of Soldiers and Civilians still unaccounted-for from past conflicts including Southeast Asia, Korea, and World War II.
- Supported the government accounting efforts throughout the life-cycle process of investigation, excavation and recovery of remains, remains identification, and burial.
- Performed outreach and genealogy research to locate and establish contact with the next-of-kin of all missing personnel.
- Interfaced with the Defense POW/MIA Accounting Agency (DPAA), and the Armed Forces DNA Identification Laboratory (AFDIL.)
- Collected data, organize, and review casualty and personnel records, documents, and other pertinent information.
- Provided augmentation as needed in support of current day casualty operations and training exercises.
- Corresponded with supporting agencies to include, but not limited to Defense Finance and Accounting Service (DFAS), Social Security Administration (SSA) and Department of Veteran Affairs (DVA.)
- Utilized sensitive and confidential programs to include the Defense Casualty Information Processing System (DCIPS), Defense Enrollment Eligibility Reporting System (DEERS), Microsoft Sharepoint and Microsoft Teams.
- Tracked and documented family member interactions in DCIPS to maintain accurate records.
- Prepared a variety of correspondence and reports to family members and to supporting agencies.
- Utilized automated systems to enter, maintain and retrieve organizational data.
Support Specialist, Case Management Transitions Team
National Sourcing, Inc.
06.2015 - 07.2017
- Provided Transitions Section services consisting of verifying all survivors' benefits and entitlements.
- Employed with multiple companies as a contractor on the same mission, including National Sourcing, Inc (Jun/2015-Jun/2016), and SNA International (Jul/2016 - Jul/2017.)
- Managed an average of 50 - 100 stateside and overseas cases.
- Assisted Casualty Assistance Centers (CAC) and Casualty Assistance Officers (CAO) as needed to ensure timely and accurate information is provided to the survivors.
- Independently managed and maintained automated database Defense Casualty Information Processing System (DCIPS) that provided up-to-date information on casualty assistance provided to the Next of Kin (NOK.)
- Worked with the Department of Veteran Affairs (VA) and other agencies to ensure eligible beneficiaries receive all entitlements i.e Dependency Indemnity Compensation (DIC), Montgomery GI Bill, Death Gratuity and Thrift Savings Plan (TSP) funds.
- Verified personnel information through various military personnel data systems, including DEERS, DCIPS, iPerms, TOPMIS, DFAS, HQDA Tracker, IWS-Soldier Management System, AKO, MS Office Programs, Outlook and Sharepoint.
Casualty Support Clerk
Armed Forces Services Corporation
04.2010 - 06.2015
- Casualty Case Manager in Support Section of Casualty and Mortuary Affairs Branch, specializing in Active Duty Survivor Benefits Plan/SBP (May/2010 - Mar/2012) and Initial and Final DD Form 1300s (Mar/2012 - May/2015.)
- Employed with multiple companies as a contractor on the same mission, including Armed Forces Services Corporation (Apr/2010 - Jul/2011), and National Sourcing, Inc (Aug/2011 - May/2015.)
- Analyzed and compiled documents needed for SBP packets, including DD-1300, DD 2656-7, DD 2790, and computation of service.
- Submitted documents to Defense Finance and Accounting Services (DFAS) for processing for all active duty casualties.
- Tracked and recorded casualty benefits in Defense Casualty Information Processing System (DCIPS)
- Created, reviewed, and edited Initial and Final DD Form 1300s (Report of Casualty.)
- Generated and certified copies of DD Form 1300s for family members and beneficiaries.
- Coordinated with Casualty Assistance Centers Worldwide to ensure families are receiving the benefit.
Education
Bachelor's Degree - Professional Writing
Murray State University
Murray, KY06-2008
Skills
- Refunds and exchanges
- Customer flow monitoring
- Drawer balancing
- Punctuality
- Multi-tasking skill
- Adaptability and dependability
- Customer service
- Time management strength
Timeline
Head Cashier
Feeder's Pet Supply
01.2023 - Current
FRS Casualty Support Specialist
Defense Collaboration Group, LLC
08.2017 - Current
Support Specialist, Case Management Transitions Team
National Sourcing, Inc.
06.2015 - 07.2017
Casualty Support Clerk
Armed Forces Services Corporation
04.2010 - 06.2015
Bachelor's Degree - Professional Writing
Murray State University
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