Jennifer Duncan
Columbus,OH
Summary
We are committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Motivated Banquet Server with an engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Well-versed in processing, monitoring, and reviewing high-volume orders in fast-paced environments. Practiced at developing and maintaining productive relationships with vendors, customers, and staff.
Overview
25
25
years of professional experience
Work History
Senior Warehouse Associate
AmerisourceBergen
09.2021 - Current
- Participated in continuous improvement initiatives aimed at streamlining processes throughout the organization''s warehouses nationwide.
- Mentored junior colleagues on best practices in warehouse management procedures, fostering teamwork among associates.
- Enhanced warehouse efficiency by implementing streamlined inventory management processes.
- Maintained accurate inventory records, resulting in reduced waste and cost savings.
Customer Service Specialist
Union Savings Bank
05.2001 - 09.2021
- Reduced response time for customer inquiries by streamlining communication processes.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Conducted thorough research to address complex customer issues, ensuring complete resolution within specified timeframes.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Educated customers about available resources such as online FAQs or user guides that could help them resolve future concerns independently.
Banquet Server
Berwick Party House
10.1999 - 09.2009
- Delivered outstanding service even during peak hours or challenging circumstances, receiving commendations from both clients and supervisors alike.
- Collaborated with the culinary team to ensure proper food presentation, enhancing overall visual appeal and guest dining experience during events.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
- Boosted banquet sales through effective upselling techniques and knowledgeable recommendations on menu items or beverage options.
Waitress/server
Denny's
01.1999 - 03.2009
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
Cashier Assistant
CheckSmart
03.1999 - 05.2001
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
- Supported store operations by assisting with tasks such as cleaning spills, organizing displays, or retrieving carts when necessary.
- Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
- Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
Education
Associate of Arts - Culinary Arts
Hocking Technical School
Nelsonville, United States12.2020
High School Diploma -
Meigs Vocational High School Basics Studies
Meigs, United States05.1998
Skills
- Multi-line Phone Systems
- Guest Services
- Customer service
- Front desk
- Workday
- Banking
- Accounting
- Culinary experiences
- Sale
- Financial Services
Timeline
Senior Warehouse Associate
AmerisourceBergen
09.2021 - Current
Customer Service Specialist
Union Savings Bank
05.2001 - 09.2021
Banquet Server
Berwick Party House
10.1999 - 09.2009
Cashier Assistant
CheckSmart
03.1999 - 05.2001
Waitress/server
Denny's
01.1999 - 03.2009
Associate of Arts - Culinary Arts
Hocking Technical School
High School Diploma -
Meigs Vocational High School Basics Studies