JENNIFER EADS
Florence,OR
Summary
Strategic Executive Assistant with expertise in client relationship management and business growth across diverse industries. Delivers tailored solutions and optimizes client satisfaction through effective communication. Supports company leaders with crucial functions, efficiently managing schedules and organizing projects. Analyzes and prioritizes tasks to ensure high-quality service and alignment with client goals.
Overview
19
19
years of professional experience
Work History
Executive Administrative Assistant
Three Rivers Casino & Resort
Florence, OR
04.2025 - 11.2025
- Coordinated executive schedules and appointments for leadership team to ensure optimal time management.
- Arranged comprehensive travel itineraries for staff and executives to facilitate seamless logistics.
- Drafted correspondence and prepared presentations for internal meetings.
- Planned and executed events, conferences, and team-building activities on-site to enhance team cohesion.
- Supported budget tracking and expense reporting for department initiatives.
Customer Success Manager
AcquireCrowd
Newport Beach, CA
10.2021 - 01.2025
- Led account management team, ensuring efficient campaign execution and high client satisfaction while reporting directly to CEO
- Collaborated with sales, marketing, and technical teams to optimize campaign performance and drive business growth
- Managed CRMs - Pipedrive, ClickUp, Asana to streamline communication of sales funnel and email marketing
- Maintained detailed notes on meetings and client calls in an organized manner
- Scheduled meetings, events, travel and Google/Microsoft oversight
- Supported accounting functions, including invoicing, payroll, and P&L management
Account Manager
Heath Benefit Partners
Mission Viejo, CA
02.2020 - 09.2021
- Managed and nurtured client relationships to drive retention, satisfaction, and account growth.
- Acted as the primary point of contact, facilitating prompt issue resolution and proactive communication.
- Developed customized strategies to meet client needs and business objectives.
- Utilized Asana and Teams to track and complete tasks
General Manager
Chili’s
Mission Viejo, CA
05.2007 - 12.2019
- Oversaw daily operations of high-volume restaurant, delivering seamless service and maintaining quality standards
- Managed team of 3 managers and 35 employees, cultivating positive and productive work environment
- Hired and scheduled staff based on business needs, aligning labor costs with operational coverage requirements
- Managed a trained team of 3 managers and 35 employees while fostering a positive and productive work environment
- Hired and scheduled staff based on business needs, optimizing labor costs and ensuring adequate coverage
Education
Bachelor of Science - Psychology
Florida State University
Tallahassee, FL01.2009
Skills
- Executive scheduling
- Office administration
- Event coordination
- Customer relationship management
- CRM data analysis
- Google Suite and Microsoft Office
- QuickBooks and financial management
- SaaS technology expertise
- Operations efficiency
- Time management and prioritization
- Leadership and team collaboration
- Account management
Strengths
Consistently improving customer satisfaction, improved customer retention rates by 20%, resolved client issues by collaborating with cross-functional teams and implementing innovative solutions, achieved consistent sales growth by identifying new business opportunities, expanding existing accounts.
Timeline
Executive Administrative Assistant
Three Rivers Casino & Resort
04.2025 - 11.2025
Customer Success Manager
AcquireCrowd
10.2021 - 01.2025
Account Manager
Heath Benefit Partners
02.2020 - 09.2021
General Manager
Chili’s
05.2007 - 12.2019
Bachelor of Science - Psychology
Florida State University