Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Eagan

Hendersonville,NC

Summary

Results-oriented and client-focused professional with a decade of distinguished experience in the service industry, complemented by a recently acquired cosmetology degree. Committed to cultivating lasting relationships with diverse clientele through exceptional customer service and a keen understanding of individual needs. Eager to launch a rewarding career in the cosmetology field. Possessing a solid foundation in hair care with a commitment to staying ahead of industry trends and techniques. Known for adaptability, strong interpersonal skills, and a passion for enhancing confidence of clients. Ready to contribute technical expertise and a customer-centric approach to a dynamic team in the beauty industry.

Overview

11
11
years of professional experience

Work History

Server/Team Leader/Barista

Blue Ridge Tavern
05.2019 - Current
  • Fully trained in multiple positions: Team Leader, Server and Barista
  • Maintained a calm and positive attitude during extremely busy shifts
  • Worked as a team player, helped coworkers whenever possible.
  • Used slow periods to restock supplies.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cross-trained and provided back up for customer service managers.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Service Deli Clerk

Hendersonville Community Co-op and Deli
05.2017 - 05.2019
  • Provided exceptional customer service to all guests, even in peak business periods.
  • Listened to customer needs and suggested additional menu items as appropriate.
  • Maintained calm and professional demeanor in all situations.
  • Consistently provided professional, friendly and engaging service.
  • Kept facility compliant with health codes, sanitation requirements and license regulations.
  • Established and maintained a positive work environment.
  • Addressed guest concerns and resolved all issues to guests’ satisfaction.
  • Took special orders for event catering and party trays.
  • Created and implemented an action plan to address cost control issues.
  • Weighed and labeled products.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.

Shift Leader/Traveling Trainer/Cashier

Tijuana Flats
01.2013 - 04.2017
  • Traveled to different locations for new store openings and efficiently trained a team of over 30 employees in multiple positions.
  • 3 years leadership experience.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Provided an elevated customer experience to generate a loyal clientele.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Coached team members in techniques necessary to complete job tasks.
  • Completed all daily tasks and special assignments with an efficient and quality-driven approach.
  • Handled scheduling duties to ensure that the restaurant was properly staffed at all times.
  • Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability.
  • Managed customer flow and backed up lines to reduce checkout wait time.
  • Received frequent customer compliments for going above and beyond normal duties.

Education

Cosmetology -

Blue Ridge Community College
Flat Rock, NC
05.2023

High School Diploma -

Boynton Beach Community High School
Boynton Beach, FL
05.2012

Skills

  • Service industry background
  • Hospitality expertise
  • Committed team player
  • Positive attitude
  • Accurate money handling
  • Exceptional communication skills
  • Effective trainer
  • Quick learner
  • Integrity
  • Adaptability
  • Sales proficiency

Timeline

Server/Team Leader/Barista

Blue Ridge Tavern
05.2019 - Current

Service Deli Clerk

Hendersonville Community Co-op and Deli
05.2017 - 05.2019

Shift Leader/Traveling Trainer/Cashier

Tijuana Flats
01.2013 - 04.2017

Cosmetology -

Blue Ridge Community College

High School Diploma -

Boynton Beach Community High School

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Jennifer Eagan