Jennifer Echeverria
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Open Heavens Wireless
06.2013 - 12.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Supervisor
Disarq Guatemala
02.2008 - 04.2013
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
Education
Associate of Arts - Psychology/Business Management
Mariano Galvez University
Guatemala City04.2009
High School Diploma -
Colegio Palo Alto Guatemala High School
Guatemala City05.2006
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Open Heavens Wireless
06.2013 - 12.2022
Customer Service Supervisor
Disarq Guatemala
02.2008 - 04.2013
Associate of Arts - Psychology/Business Management
Mariano Galvez University
High School Diploma -
Colegio Palo Alto Guatemala High School
Similar Profiles
Richard AddyRichard Addy
Owner & Manager at Self-employed, Open Heavens Soccer Arena & GamingOwner & Manager at Self-employed, Open Heavens Soccer Arena & Gaming
Madhav SachdevaMadhav Sachdeva
Sales and Client Account Manager at BC Wireless (Rogers/Fido), Open Connecon (Telus/Koodo), Bolt Wireless (Telus/Koodo)Sales and Client Account Manager at BC Wireless (Rogers/Fido), Open Connecon (Telus/Koodo), Bolt Wireless (Telus/Koodo)
Jordan TademyJordan Tademy
Volunteer at Heavens Helpers Soup CafeVolunteer at Heavens Helpers Soup Cafe
Tarah ParhamTarah Parham
Customer Service Representative/Retention Customer Service Representative at AT&TCustomer Service Representative/Retention Customer Service Representative at AT&T
Kyra FieldsKyra Fields
Customer Service Representative/Outbound Customer Service Representative at Rooms To GoCustomer Service Representative/Outbound Customer Service Representative at Rooms To Go