Jennifer Edwards
Granger,IN
Summary
13+ years of hospice management experience, demonstrating expertise in team leadership, operational efficiency, and quality patient care. A proven leader with strong team building skills, adept at fostering a collaborative work environment and driving performance excellence.
Overview
12
12
years of professional experience
Work History
Area Vice President of Operations
Gentiva Hospice/Formerly Heartland Promedica
, Indiana And Ohio
08.2017 - Current
- Created and executed strategic initiatives to drive regional business expansion, resulting in a 33% increase in average daily customers (ADC) and generating $13 million in additional revenue during my tenure.
- Exceeded revenue and operation income targets consistently. Ensured my team's quality care scores remained at or above state and national metrics.
- Led a team of Directors to successfully implement company initiatives across operations, finance, sales, and marketing functions.
- Ensured compliance with federal and state regulations.
- Developed concise summaries of regional progress in relation to established goals and targets.
- Recruited, interviewed, hired, trained, coached, managed performance and provided leadership development for all directors under my supervision.
- Collaborated in the formulation of budgeting frameworks for every department within the region.
- Analyzed regional financial data to identify areas of potential cost savings or revenue enhancement.
Director of Professional Services/Branch Office Administrator
Heartland Hospice
South Bend, Indiana
04.2012 - 08.2017
- Successfully developed a team of compassionate, skilled caregivers,working within a collaborative environment. and providing a high level of quality Hospice Care in the area.
- Grew ADC by 40% and generated 16.4 milion dollars in revenue over my tenure
- Focusing on growth, superior patient care, and customer service.
- Responsible for financial accountability and ensuring regulatory compliance while maintaining quality care, and employee satisfaction.
Education
Bachelor of Science - Nursing
Indian University
South Bend05-2010
Associates Degree of Nursing
Ivy Tech State College
South Bend 06-2003
Skills
- Expertise in team leadership, operational efficiency, and quality patient care
- Strong team building skills
- Adept at fostering a collaborative work environment and driving performance excellence
- Effective liaison between agency, vendors, facilities, and physicians, ensuring seamless coordination of care
- Marketing and program growth, expanding services and enhancing market presence
- Strategic financial management, monitoring cost controls and maximizing revenue generation
Timeline
Area Vice President of Operations
Gentiva Hospice/Formerly Heartland Promedica
08.2017 - Current
Director of Professional Services/Branch Office Administrator
Heartland Hospice
04.2012 - 08.2017
Bachelor of Science - Nursing
Indian University
Associates Degree of Nursing
Ivy Tech State College
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