Open To Work
Jennifer Perry
Dayton,TN
Work Preference
Summary
Experienced operations and coordination professional with a unique background spanning healthcare and emergency communications. Offers 14+ years of high-volume call handling, real-time coordination, and quality-focused documentation in fast-paced environments. Currently specializing in patient scheduling, referral workflows, and Epic EMR navigation, with a strong focus on accuracy and efficiency. Recognized for the ability to manage complex workflows, prioritize competing demands, and deliver consistent results under pressure.
Overview
20
20
years of professional experience
1
1
year of post-secondary education
Work History
Scheduling Coordinator
Tennessee Oncology
Cleveland, Tennessee
05.2025 - Current
- Coordinated high-volume oncology scheduling across multiple providers.
- Managed real-time changes requiring rapid prioritization and communication.
- Ensured strict confidentiality and HIPAA compliance.
- Served as a liaison between patients, nurses, and physicians.
Monitoring and Notification Center Operator
Tennessee Valley Authority
Chattanooga, TN
07.2024 - 04.2025
- Managed required incident, service, and operational documentation in accordance with TVA policies and procedures.
- Handled incoming emergency and non-emergency calls, gathering and verifying critical information.
- Provided after-hours monitoring and notification services to TVA employees.
- Dispatched police and security personnel as required.
- Contributed to continuous process improvement efforts by supporting workflow refinements that enhanced efficiency and accuracy.
Receptionist
CHI Memorial Horton Family Medicine
Dayton, TN
09.2022 - 06.2024
- Managed appointment scheduling for multiple healthcare providers
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Answered and directed incoming calls using multi-line telephone system.
- Work with, handle, maintain, and protect confidential information and records to ensure patient trust and legal compliance.
Emergency Services Dispatcher Lead
Turlock Police Department
Turlock, CA
08.2007 - 12.2021
- Served as Lead Dispatcher, supervising shift personnel and providing real-time operational guidance and quality control.
- Determined response requirements and prioritized incidents, dispatching police and fire units in accordance with established procedures.
- Audited CAD and clerical entries for accuracy and compliance with Department of Justice regulations, resolving discrepancies as needed.
- Handled, maintained, and protected highly confidential information to ensure legal and regulatory compliance.
- Assisted in drafting and updating departmental policies and procedures.
- Trained new dispatchers on radio, phone, CAD systems, and operational protocols; completed detailed performance evaluations.
- Maintained professionalism and effective communication with citizens, law enforcement, fire personnel, and city employees via phone, radio, and CAD.
- Managed and maintained operational records, rosters, and emergency call-out files; performed daily system and server room checks.
- Utilized Microsoft Word, Excel, Teams, and teletype/computerized data systems for real-time information management.
Education
Bachelor of Science - Business Administration (Management)
COLUMBIA SOUTHERN UNIVERSITY
Orange Beach, AL 01.2025 - 03.2026
Skills
- Patient Registration
- Insurance Verification
- Appointment Scheduling
- Referral Coordination
- Epic EMR (Navigation)
- Medical Records Review
- Work Queue Management
- High-Volume Call Handling
- Workflow Coordination
- Documentation Accuracy
- HIPAA Compliance
- Emergency Communications
- CAD/RMS Systems
- Real-Time Decision Making
- Quality Assurance
- Process Improvement
- Microsoft Office
Accomplishments
- History of Exceeds Standards on annual evaluations.
- Several Letters of Commendation from management due to citizen praise and performance of duties.
Timeline
Scheduling Coordinator
Tennessee Oncology
05.2025 - Current
Bachelor of Science - Business Administration (Management)
COLUMBIA SOUTHERN UNIVERSITY
01.2025 - 03.2026
Monitoring and Notification Center Operator
Tennessee Valley Authority
07.2024 - 04.2025
Receptionist
CHI Memorial Horton Family Medicine
09.2022 - 06.2024
Emergency Services Dispatcher Lead
Turlock Police Department
08.2007 - 12.2021