Jennifer Elkey
Hartford,CT
Summary
Dedicated associate with extensive experience in client collaboration, adept at promptly identifying needs and recommending tailored products and services to achieve client goals. Strong communicator committed to delivering exceptional customer care, ensuring that each interaction fosters trust and satisfaction. Proven ability to build lasting relationships while navigating complex challenges, contributing to both individual and team success. Passionate about enhancing client experiences through proactive solutions and a results-oriented approach.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Otis Elevator
Bloomfield, CT
08.2021 - Current
- Assisted customers with service scheduling and communicated effectively with account representatives.
- Executed branch communication emails to address and resolve operational challenges.
- Collaborated with mechanics, supervisors, and sales representatives to provide timely customer status updates.
- Facilitated customer support through active listening, product knowledge, and empathetic communication.
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction and loyalty.
Front Desk Concierge
Anthology of Farmington
Farmington, CT
05.2021 - 05.2022
- Assisted residents and guests with inquiries and concerns. Provided support to ensure satisfaction and comfort. Addressed issues promptly to enhance overall experience.
- Scheduled appointments to optimize daily workflow. Sorted mail to ensure timely communication. Coordinated activities to enhance team collaboration.
- Facilitated dining and meeting reservations for families and residents.
- Assisted in organizing and filing documents efficiently. Logged payments accurately into data system. Supported team in maintaining up-to-date records.
Associate Manager
Storage Rentals of America
Simsbury, CT
12.2020 - 05.2021
- Delivered exceptional customer service to tenants, ensuring satisfaction and prompt resolution of inquiries.
- Executed sales strategies to rent storage units and supply moving materials.
- Oversaw preparation and submission of daily deposit reports and executed bank runs.
- Achieved clarity in occupancy and revenue budgets through meticulous daily, weekly, and monthly reporting.
- Oversaw property management, including cleaning inspections and maintenance coordination.
- Conducted regular audits to ensure compliance with established standards.
- Executed processing of customer payments and conducted thorough account reviews in Sitelink.
- Executed daily collection calls to ensure timely payment from clients.
Mail Carrier, PSE Sales and Distribution Clerk
United Postal Service
Manchester, CT
07.2019 - 11.2020
- Facilitated customer interactions at service window to enhance satisfaction.
- Executed transaction processing and printed money orders efficiently.
- Executed parcel dispatch and scanning operations efficiently.
- Executed data entry processes to ensure accurate information management.
Program Director
Harmony Childcare
South Windsor, CT
06.2018 - 12.2018
- Facilitated lesson planning for children aged 2-6 years to enhance early childhood education.
- Designed and implemented engaging activities for children aged 3-6 years.
- Facilitated classroom activities for children aged 2 to 6 years, fostering early childhood development.
- Evaluated developmental milestones of children aged 2-6 years to identify growth patterns.
- Engaged directly with infants aged 6 weeks to 2 years, fostering developmental growth.
- Designed and executed educational programs to enhance child development and engagement.
Electronic Operator
Dyno Nobel
Simsbury, CT
07.2017 - 05.2018
- Operated equipment to facilitate soldering, wrapping coils, and packaging along production line.
- Organized and conducted pre-shift leadership meetings to align team objectives and disseminate important company information.
- Managed and tracked inventory levels to ensure accurate stock management.
Program Director
Educational Playcare
Farmington, CT
10.2015 - 02.2017
- Facilitated the setup of a nurturing classroom atmosphere to enhance learning experiences for young children.
- Designed and implemented educational activities to enhance developmental skills in children ages 3-7.
- Documented developmental milestones and academic progress for children ages 2-7 to inform educational strategies.
- Conducted assessments on developmental milestones for children from 6 weeks to 7 years to support early childhood development.
Program Director
Stork Club
Cheshire, CT
09.2014 - 10.2015
- Responsible for daily operations including accounts and billing, data entry and inventory.
- Worked with staff in classrooms with children ages 2-6 years of age.
- Worked with infants from 6 weeks to 2 years of age in infant rooms.
- Completed progress reports for students ages 2-7 years of age.
- Assessed children ages 6 weeks -7 years of age on their developmental growth and progress.
Preschool Teacher
KinderCare Learning Center
11.2013 - 09.2014
- Responsible for planning and implementing lessons plans and daily program of activities aligned with NAEYC standards.
- Established a classroom environment conducive to the optimal growth and development of young children ages 3-7 years of age.
- Facilitated small group activities while practicing a variety of developmentally appropriate instructional strategies for children ages 3-7 years of age.
- Worked in a classroom working with children on activities and 1:1 on areas needed to enhance their developmental growth.
Owner/Director
Elkey’s Learning Experience
06.2004 - 09.2013
- Managed daily operational tasks to ensure efficient use of CT State Department of Education database and QuickBooks.
- Implemented age-appropriate programs for children aged 3-8 to enhance social and cognitive skills.
- Crafted tailored lesson plans that support cognitive, social, and emotional development in early childhood learners aged 3-8 years.
- Executed systematic assessments and observations to monitor growth and learning in children aged 3 to 8 years.
- Documented and analyzed daily activities and milestones for children within 3-8 age range to support educational planning.
Patient Care Technician
DaVita
05.2001 - 06.2004
- Monitored and executed dialysis procedures, prioritizing patient safety and comfort.
- Recorded and analyzed patient vital signs during treatments to support effective medical interventions.
- Documented patient responses and managed care protocols during post-operative recovery from dialysis.
Education
Associates of Science - Early Childhood Education
Capital Community College
Hartford, CT05-2009
Skills
- Effective communication
- Active listening
- Critical thinking
- Data entry
- Customer service
- Effective organizational skills
Accomplishments
- Telephone Service - Efficiently handled over 110+ calls daily, delivering information and service to guarantee customer satisfaction.
Languages
English
Full Professional
Timeline
Customer Service Representative
Otis Elevator
08.2021 - Current
Front Desk Concierge
Anthology of Farmington
05.2021 - 05.2022
Associate Manager
Storage Rentals of America
12.2020 - 05.2021
Mail Carrier, PSE Sales and Distribution Clerk
United Postal Service
07.2019 - 11.2020
Program Director
Harmony Childcare
06.2018 - 12.2018
Electronic Operator
Dyno Nobel
07.2017 - 05.2018
Program Director
Educational Playcare
10.2015 - 02.2017
Program Director
Stork Club
09.2014 - 10.2015
Preschool Teacher
KinderCare Learning Center
11.2013 - 09.2014
Owner/Director
Elkey’s Learning Experience
06.2004 - 09.2013
Patient Care Technician
DaVita
05.2001 - 06.2004
Associates of Science - Early Childhood Education
Capital Community College