Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Elliott

Prince Frederick,MD

Summary

Dynamic Operations Manager with a proven track record at Pet Media Inc, excelling in process improvement and team leadership. Enhanced customer satisfaction through strategic initiatives, resulting in streamlined operations and increased profitability. Skilled in problem-solving and decision-making, fostering a culture of accountability and high performance among staff.

Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.


Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.

Overview

28
28
years of professional experience

Work History

Operations Manager

Pet Media Inc
11.2020 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Increased profit by streamlining operations.

Food and Beverage Manager

Dockside Restaurant & Bar
01.2011 - 10.2020
  • Managed inventory effectively, reducing waste and optimizing stock levels.
  • Resolved customer complaints involving food or beverage quality and service.
  • Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
  • Improved customer satisfaction by implementing innovative food and beverage menu options.
  • Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
  • Streamlined operations through regular review of processes and implementation of best practices.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Bank Manager

SunTrust
07.1997 - 06.2007
  • Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
  • Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
  • Built strong relationships with local businesses, fostering partnerships that benefited both parties.
  • Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
  • Developed a loyal customer base through personalized service and tailored financial solutions.
  • Led efforts for branch growth, successfully achieving targeted loan portfolio expansion while maintaining credit quality.
  • Improved operational efficiency by streamlining processes and implementing new technologies.
  • Identified opportunities for process improvement within the branch, leveraging industry best practices to enhance efficiency.

Education

No Degree - Business Administration And Management

College of Southern Maryland
La Plata, MD

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Decision-making
  • Project leadership
  • Process improvement

Timeline

Operations Manager

Pet Media Inc
11.2020 - Current

Food and Beverage Manager

Dockside Restaurant & Bar
01.2011 - 10.2020

Bank Manager

SunTrust
07.1997 - 06.2007

No Degree - Business Administration And Management

College of Southern Maryland

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Jennifer Elliott