Jennifer Ellis
Visalia,CA
Summary
Operations and customer experience leader with a history of building teams, improving service delivery, and using reporting to guide decisions. Brings hands-on strength in inventory control, training, compliance, and process improvement across retail, lending, and client service settings.
Overview
2027
2027
years of professional experience
Work History
Parks Store Manager
Sequoia Parks Conservancy
Sequoia National Park, CA
12.2021 - Current
- Oversee general operations of bookstore, including hiring, training, supervising, and evaluating SPC bookstore staff.
- Ensured adequate inventory of merchandise and facilitated timely restocking through efficient movement of boxes.
- Review inventory and place inventory orders
- Receive inventory, ensure accuracy, and report order discrepancies to Warehouse Manager.
- Ensure inventory barcodes match computer barcodes.
- Perform physical inventories.
- Maintained accuracy of all money transactions, including receipts, deposits, and change-bank funds.
- Processed daily deposits for retail transactions and Crystal Cave ticket sales.
- Maintained clean and orderly bookstore shelves and displays to enhance customer experience.
- Communicate any problems immediately to the Retail Operations Director.
- Work in compliance with the Conservancy's Policies and Safety Program(s).
- Ensure staff complies with and follows all SPC policies and procedures.
- Supported cave ticket sales to ensure smooth transaction process.
- Expand personal knowledge of national parks, sales techniques and computer skills.
- Supported SPC administrative tasks to streamline operations and improve overall efficiency.
Recipe Manager
Disruptive Nutrition
01.2024 - Current
- Developed new recipes adhering to Disruptive Nutrition guidelines to enhance client offerings
- Managed 800+ recipes in Kajabi recipe vault, ensuring accessibility and organization
- Coached clients on recipe preparation and cooking techniques to improve culinary skills and confidence
Loan Officer Assistant
Envoy Mortgage
Morro Bay, CA
07.2020 - 10.2021
- Partnered with mortgage professionals to open escrows, order appraisals, and disclose loan files, streamlining the loan approval process
- Facilitated acquisition of necessary documentation for loan qualifications, enabling timely approval and funding
- Analyzed and verified data in loan files for relevance and accuracy, ensuring compliance and reducing processing delays
Executive Team Leader Guest Experience
Target
Visalia, CA
05.2019 - 07.2020
- Served as Leader on Duty responsible for all aspects of store operations
- Developed a high-performing team of Guest Advocates and Service and Engagement Leaders to enhance guest experience
- Cultivated accountability culture with clear expectations and performance management to drive team engagement
- Responded to every guest issue within a timely manner
- Analyzed revenue data to identify trends and inform business strategies. Inventory reports to uncover insights on sales patterns for strategic decision-making
- Monitored the team's compliance with all laws of CA for waste processing.
Territory Enrollment Coordinator
Colonial Life – Central California
07.2018 - 05.2019
- Trained and mentored benefit counselors and agents to enhance service delivery
- Collaborated with opening agents to ensure new accounts met client requirements
- Developed Harmony database and enrollment system based on client specifications
District Sales Coordinator
Aflac – San Luis Obispo & Visalia, California
02.2018 - 07.2018
- Analyzed book of business for district to identify growth opportunities and enhance service delivery
- Designed and delivered coaching and training for sales associates, leading to successful adoption of standardized sales processes
- Developed and communicated sales strategies to district staff to enhance performance
Market Asset Analyst
Aflac – San Luis Obispo & Visalia, California
01.2016 - 01.2018
- Increased the book of business revenue by an average of 10% quarter over quarter and year over year
- Analyze book of business, creating actionable reports to drive sales behavior in the market, region, and district level
- Ensure asset management strategy is aligned with corporate, territory, and broker initiatives
- Developed and communicated Market Asset Management strategy across 6400 accounts
- Designed and delivered asset management training to enhance field adoption
- Enhanced team performance by providing targeted coaching to coordinators and associates
- Identified underserved accounts and recommended redistribution strategies.
- Working directly in the field with Ensure accountability and follow through of associates and coordinators on asset management initiatives and activities
- Create a culture of servicing customers with upcoming open enrollments
Market Coordinator/ Market Asset Analyst
Aflac – San Luis Obispo & Visalia, California
02.2015 - 01.2016
- First point of contact for the market office
- Supported market office staff and associates to enhance operational efficiency
- Process contracts and change in status requests
- Tracked and processed business reissues while submitting exception requests to territory office for timely resolution
- Assist with pending Business, maintain market MLS tracking and assignments
- Provided support for Aflac group inquiries
- Event, meeting and training planning, including coordinating lodging and meals for 350 – 400 guests
- Track all contests going on within the market as well as receiving and logging all headquarters awards
- Maintained financial reports, budgets, and p-cards, ensuring accurate check requests and reimbursements
Commercial Traffic Coordinator
KSBY, NBC affiliate and CW affiliate
Mortgage Loan Compliance Specialist
Heritage Oaks Bank
Winery Tasting Room
Villa San Juliette
Winery Tasting Room
Pear Valley Winery
Loan Processor - Compliance and Administrative
Chase Bank
Photographer's Mate - Security and Forensics
US NAVY
Education
Bachelor Degree - Business Administration Management
Colorado Technical University
Colorado Springs, CO05-2006
Skills
- Merchandise Management
- Operations management
- Process improvement
- Sales Reporting
- Customer Engagement
- Client Presentations
- Team Training
- Team Building
- Outstanding Leadership
- Facilitation
- Problem solving
- Critical thinking
- Interpersonal communication
- Microsoft Suite
- Conflict resolution
Awards
I have been awarded the Founders Award for Management Excellence twice and have led our team to consistent double digit growth quarter over quarter and year over year in Asset Management.
Timeline
Recipe Manager
Disruptive Nutrition
01.2024 - Current
Parks Store Manager
Sequoia Parks Conservancy
12.2021 - Current
Loan Officer Assistant
Envoy Mortgage
07.2020 - 10.2021
Executive Team Leader Guest Experience
Target
05.2019 - 07.2020
Territory Enrollment Coordinator
Colonial Life – Central California
07.2018 - 05.2019
District Sales Coordinator
Aflac – San Luis Obispo & Visalia, California
02.2018 - 07.2018
Market Asset Analyst
Aflac – San Luis Obispo & Visalia, California
01.2016 - 01.2018
Market Coordinator/ Market Asset Analyst
Aflac – San Luis Obispo & Visalia, California
02.2015 - 01.2016
Commercial Traffic Coordinator
KSBY, NBC affiliate and CW affiliate
Mortgage Loan Compliance Specialist
Heritage Oaks Bank
Winery Tasting Room
Villa San Juliette
Winery Tasting Room
Pear Valley Winery
Loan Processor - Compliance and Administrative
Chase Bank
Photographer's Mate - Security and Forensics
US NAVY
Bachelor Degree - Business Administration Management
Colorado Technical University