Customer Service Rep.
SHALEEZA WASHINGTON
Family Dollar
Syracuse,NY
6
years of professional experience
Results-driven Customer Service and Operations Professional with 8 years of experience in customer service, retail leadership, and administrative support. Skilled in managing high-volume inbound calls, resolving issues, coordinating appointments, and employee scheduling. Demonstrates strong communication, organization, and problem-solving abilities, thriving in fast-paced environments. Seeking a full-time remote role in customer service or virtual support.
Work History
Assistant Store Manager
1 Year 10 Months- Managed daily store operations, employee scheduling, inventory management, and merchandising to ensure efficient service.
- Resolved customer questions, concerns, and service issues, enhancing overall customer satisfaction.
- Supported daily store operations, employee scheduling, inventory management, and merchandising.
- Supported sales goals through customer service, teamwork, and efficient store operations.
- Coordinated daily priorities and balanced multiple responsibilities to maintain smooth operations in a fast-paced environment.
- Coordinated daily priorities and balanced multiple responsibilities in a fast-paced environment.
Customer Service Representative
2 Months- Handled high-volume inbound customer calls, providing accurate information about services and deliveries to enhance customer satisfaction.
- Addressed customer concerns professionally and worked toward timely resolutions.
- Managed multiple customer requests while maintaining attention to detail and service quality.
- Resolved customer concerns professionally, ensuring timely resolutions that improved overall service experience.
- Managed multiple customer requests with attention to detail, ensuring high service quality and customer retention.
Customer Service Representative
1 Month- Coordinated Medicaid transportation for customers to ensure timely arrivals at appointments.
- Responded to scheduling questions and helped resolve service-related issues.
- Scheduled Medicaid transportation for customers requiring transportation to appointments.
- Entered and updated customer information accurately in computer systems.
- Addressed scheduling inquiries and resolved service-related issues to enhance customer satisfaction.
Education
High School Diploma
Skills
Customer relationship management
Inbound Call Handling
Appointment scheduling
Customer Issue Resolution
Data entry
Inventory & Daily Operations
Store Operations Management
Data Entry & Recordkeeping
Microsoft Office
Time management
Team training
Merchandise Management
Attention to detail
Active listening
ADDITIONAL WORK EXPERIENCE
- Package Handler | FedEx Ground – 2022
- Fulfillment Associate | Amazon Fulfillment Center – 2022
- Crew Member | McDonald's – 2019-2020
- Crew Member | Domino's Pizza – 2017
- Crew Member | Dunkin' Donuts – 2017
- Trainer / Manager in Training | McDonald's – 2015-2016
Timeline
Assistant Store Manager
Family Dollar
04.2023 - 02.2025Read More
Customer Service Representative
Suburban Propane
10.2020 - 12.2020Read More
Customer Service Representative
Medical Answering Service
06.2019 - 07.2019Read More
Sunset High School
High School Diploma
Read More