Jennifer Engen
Burnet,TX
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
2
2
years of professional experience
Work History
Access Service Representative
Baylor Scott & White Hospital
Marble Falls, TX
01.2024 - Current
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Verified insurance information and entered data into patient records system.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Explained policies, procedures and services to patients.
- Instructed patients on policies and required actions for different types of appointments and procedures.
Patient Access Representative-PRN
R1RCM - Remote
05.2023 - 05.2024
- Verified insurance coverage for services provided by the facility.
- Ensured accuracy of all data entered into computer system.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Resolved discrepancies between hospital systems and third party payers.
- Verified demographics and insurance information to register patients in computer system.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Verified insurance information and entered data into patient records system.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Maintained confidentiality of all patient records in accordance with HIPAA standards.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
Reports Team Analyst
Parallon
- Verified insurance coverage for services provided by the facility.
- Ensured accuracy of all data entered into computer system.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Provided assistance to internal departments when needed.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
Patient Access Representative
R1RCM- Seton Highland Lakes
Burnet, TX
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Responded to patient inquiries regarding billing or financial matters.
- Scanned documents into electronic medical records system.
- Created new patient accounts in EMR system as needed.
- Resolved discrepancies between hospital systems and third party payers.
Education
Some College (No Degree) -
College of Healthcare Professionals
Austin, TXSkills
- Insurance Verification
- Registration and Admissions
- HIPAA Compliance
- Insurance Company Knowledgeable
- Problem-Solving
- Multitasking and Organization
- Customer Service
- Insurance Billing
- EMR
- Patient Registration
- Medical Terminology
- Friendly and Outgoing
Timeline
Access Service Representative
Baylor Scott & White Hospital
01.2024 - Current
Patient Access Representative-PRN
R1RCM - Remote
05.2023 - 05.2024
Reports Team Analyst
Parallon
Patient Access Representative
R1RCM- Seton Highland Lakes
Some College (No Degree) -
College of Healthcare Professionals