Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Valerie Brown

Corona,NY

Work Preference

Desired Job Title

Access Service RepresentativePatient Engagement SpecialistPatient care associateLab tech assistant

Work Type

Part TimeContract Work

Location Preference

On-SiteRemote
Location: Corona, NYJamaica, NYNew Hyde Park, NYForest Hills, NY
Open to relocation: Yes

Summary

Experienced Patient Care Associate with strong administrative skills. Adept at maintaining patient files creating the daily patient schedule and making sure that all insurance paperwork was properly filled out. Specializes in emergency room and clinic atmospheres.

Overview

37
37
years of professional experience

Work History

Access Service Representative

Long Island Jewish Medical Center
New Hyde Park
12.2022 - Current
  • Maintained confidentiality of all patient records in accordance with HIPAA standards.
  • Verified insurance information and entered data into patient records system.
  • Assisted with scheduling appointments, registering new patients, and providing updates to existing patient records.
  • Processed credit card transactions quickly and accurately while adhering to all applicable laws and regulations governing such transactions.
  • Answered incoming calls in a timely manner and addressed inquiries regarding medical services offered.
  • Verified demographics and insurance information to register patients in computer system.
  • Assembled registration paperwork and placed identification bands on patient.
  • Explained various admission forms and policies, acquiring signatures for consent.

Patient Engagement Specialist

Patient Engagement Specialist
01.2018 - 12.2022
  • Established and maintained therapeutic relationships with patients, fostering a supportive and positive environment.
  • Use dynamic appraisal of situational aggression (DASA) instrument, treatment plan, and prescribed verbal and nonverbal techniques as well as the patient's preferences from the inpatient individual safety plan to engage patients with the goals of reducing risk for aggression.
  • Updated treatment team on patient activity, interactions, and observations, identifying characteristics and environmental variables that may trigger aggressive behavior.
  • Organized and facilitated activities and events that promoted patient interaction and enhanced overall enjoyment.
  • Responded to call bells for assistance, applied physical restraints, and assisted in the implementation of seclusion under the direction of an RN.

Patient care associate

long island Jewish medical center
01.1990 - 01.2019
  • Checked vital signs, EKG, and performed phlebotomy.
  • Assist patients with activities of daily living.
  • Assist patients to walk or transfer from bed to a wheelchair or gurney and take them to other areas in the hospital.
  • Assisted with range of motion (ROM) and muscle strengthening exercises to support patient mobility and independence.
  • Transported and accompanied patients to various departments.
  • Listen to any health concerns patients may have and report those concerns to an RN.
  • Addressed questions and concerns of patients, family members, and visitors, ensuring timely resolution of issues.
  • Built strong relationships with colleagues to promote effective teamwork and collaboration.
  • Maintained all patient files and records electronically.

Lab tech assistant

long island jewish medical center
01.1989 - 01.1990
  • Entered lab results into computer system for accurate hospital record-keeping.
  • Answered multiple telephone lines to provide timely assistance with blood work results.
  • Secured and managed confidential information daily to maintain patient privacy.

Education

Pending - Massage Therapy

New York College of Professional Health
Syosset, NY
06-2017

Skills

  • Patient registration
  • Insurance verification
  • Coordination of insurance and admissions paperwork
  • HIPAA compliance
  • Nursing experience
  • Excellent communication skills

Timeline

Access Service Representative

Long Island Jewish Medical Center
12.2022 - Current

Patient Engagement Specialist

Patient Engagement Specialist
01.2018 - 12.2022

Patient care associate

long island Jewish medical center
01.1990 - 01.2019

Lab tech assistant

long island jewish medical center
01.1989 - 01.1990

Pending - Massage Therapy

New York College of Professional Health

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Valerie Brown