Jennifer Ensign
Lowell,IN
Summary
Dynamic Medical Assistant with extensive experience at Printers Park Ob, excelling in patient-focused care and clinical documentation. Proven ability to enhance patient satisfaction through compassionate communication and efficient appointment scheduling. Skilled in phlebotomy and maintaining HIPAA compliance, ensuring a safe and organized clinical environment. Committed to delivering high-quality healthcare outcomes.
I am also experienced with managing spa operations, ensuring smooth daily activities and high client satisfaction. Utilizes advanced scheduling techniques and effective inventory control. Every client will be greeted with a smile and compassion.
Overview
4
4
years of professional experience
Work History
Medical Assistant
Printers Park Ob
Colorado Springs, CO
11.2023 - 05.2024
- Assisted in patient intake and documentation processes to ensure accurate medical records.
- Supported healthcare providers by preparing examination rooms and sterilizing instruments.
- Conducted routine patient assessments, including vital signs and medical history collection.
- Oversaw appointment scheduling to enhance patient flow and reduce wait times.
- Facilitated successful outcomes in medical procedures such as LEEP, IUD insertions and removals, mole removals, EKGs, NSTs, and external fetal monitoring, contributing to patient safety and satisfaction.
- Educated patients on medication usage and follow-up care instructions to enhance compliance.
- Coordinated with laboratory personnel for timely processing of tests and specimen handling.
- Maintained inventory of medical supplies, ensuring availability for daily operations.
- Facilitated communication between patients and healthcare staff to address inquiries promptly.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Empowered patients through education on self-management techniques for chronic conditions.
Medical Assistant
Peak Gastroenterology Associates
Colorado Springs, CO
07.2022 - 11.2023
- Managed appointment scheduling efficiently to optimize patient flow and minimize wait times.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Maintained inventory of medical supplies, ensuring availability for daily operations.
- Coordinated with laboratory personnel for timely processing of tests and specimen handling.
- I also performed fibroscans on patients
Spa Coordinator
Retreat of Serendipity
Valparaiso, IN
01.2020 - 05.2022
- Managed appointment scheduling and coordination for spa services, enhancing client satisfaction.
- Developed and maintained relationships with vendors, ensuring timely supply of spa products.
- Streamlined front desk operations, improving service efficiency and reducing wait times.
- Assisted in training new staff on service protocols and customer interaction best practices.
- Implemented inventory control processes, optimizing stock levels for spa treatments and retail sales.
- Conducted client intake assessments to tailor services to individual preferences and needs.
- Collaborated with management to promote seasonal packages, driving increased customer engagement.
- Resolved customer inquiries and concerns promptly, fostering a welcoming environment for all guests.
- Managed front desk operations, ensuring efficient check-in/check-out processes for all clients.
- Trained new hires on company policies, procedures, and best practices, contributing to a well-prepared team of professionals.
- Collaborated with spa therapists to ensure seamless delivery of treatments, resulting in positive client feedback.
- Monitored access of guests and escorted to treatment areas.
- Enhanced customer satisfaction by providing exceptional service and creating personalized spa experiences.
- Resolved client concerns in a timely manner, fostering trust and loyalty among clientele.
- Answered questions about spa, treatments offered and spa's amenities.
- Maintained solid knowledge base of all spa and resort products and services.
- Maintained a clean and organized spa environment, adhering to strict sanitation standards for the safety of staff and guests.
- Interacted with [Number] guests daily and provided positive impression of spa.
- Communicated with various product vendors to select products to stock and sell.
- Fostered a positive work environment by promoting teamwork among staff members across various roles within the spa setting.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Monitored client feedback through surveys and online reviews, implementing improvements based on their suggestions where necessary.
- Remained up-to-date on current spa trends.
- Greeted spa guests warmly to create positive first impression of establishment.
- Maintained front desk workstation by keeping it clean and organized.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
- Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
Education
Associate of Science - Health Sciences
Ivy Tech Community College of Indiana, Valparaiso
Valparaiso, IN04-2012
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Clinical documentation
- Patient-focused care
- Direct patient care
- Data entry
- Phlebotomy
- Reliable team player
- Procedure assistance
- Electronic medical records
- Compassionate
- CPR
- Immunization administration
- Phlebotomy techniques
- Specimens collection and processing
- Patient assessments
- Medical procedures
- Laboratory specimen collection
- Professionalism and ethics
- Maintaining confidentiality
- Appointment setting
- Insurance verification
- Compassionate caregiver
- First aid
- Equipment sterilization
- Medical office administration
- Trustworthy companion
- OB/GYN procedures
- Simple dressings
- Prioritizing stat orders
- Professional bedside manner
- Reliable transportation
- Companionship and emotional support
- Emergency response preparedness
- Family education
- Hospice care
Timeline
Medical Assistant
Printers Park Ob
11.2023 - 05.2024
Medical Assistant
Peak Gastroenterology Associates
07.2022 - 11.2023
Spa Coordinator
Retreat of Serendipity
01.2020 - 05.2022
Associate of Science - Health Sciences
Ivy Tech Community College of Indiana, Valparaiso