Jennifer Esmay
Waukee,IA
Summary
Organized and dedicated Front Desk Receptionist with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Associate
Waukee Community School District
08.2024 - 04.2026
- Supervised up to 30 students during assigned study hall periods, promoting a focused and respectful learning environment.
- Maintained accurate records of student attendance, supporting administrative tracking and compliance requirements.
- Provided assignment assistance to students, improving academic performance and fostering independent learning skills.
- Contributed to campus cleanliness by monitoring and reporting maintenance concerns or vandalism, ensuring a safe environment.
- Assisted during lunch periods, facilitating smooth transitions between classes and supporting efficient student movement.
- Documented incidents thoroughly, enabling accurate record-keeping for administrative review and timely follow-up actions.
- Supervised and supported the student pick-up line after school, ensuring safety and orderly dismissal for 100+ students daily.
- Supported students’ social-emotional development by fostering a safe and respectful classroom community.
- Collaborated with special education teachers and support staff to implement accommodations for students with IEPs/504 plans.
Patient Care Coordinator
Des Moines Eye Surgeons
11.2022 - 02.2024
- Greeted all incoming patients and visitors warmly, enhancing patient satisfaction and creating a welcoming environment.
- Entered patient information into the computer system accurately, reducing errors and streamlining patient intake processes.
- Verified vision insurance eligibility and benefits, ensuring accurate billing and minimizing claim denials.
- Collected and processed co-payments, contributing to efficient revenue collection and financial accuracy.
- Demonstrated strong multitasking abilities by managing numerous tasks simultaneously under tight deadlines, maintaining workflow efficiency.
- Operated a multi-line telephone system to answer and direct a high volume of calls, improving communication and patient access.
- Confirmed appointments 3+ days in advance, reducing no-shows and optimizing provider schedules.
- Scheduled patients for Ophthalmology procedures and regular eye exams, maximizing appointment utilization.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
Front Desk Coordinator
Children's Dental Center
12.2017 - 03.2019
- Greeted patients and visitors warmly, creating a positive first impression and enhancing patient experience.
- Scheduled appointments with multiple providers and followed up with reminder phone calls, reducing missed appointments.
- Organized and maintained patient chart filing system, enabling staff to quickly locate information and improve workflow.
- Handled financial transactions with precision while discussing payment options, ensuring accurate billing and patient understanding.
- Communicated with insurance companies to verify coverage and obtain prior authorizations for dental treatment, expediting patient care.
- Prepared and processed patient referrals and transfer requests, facilitating seamless transitions between providers.
Front Desk Coordinator
Waukee Family Dentistry
04.2014 - 06.2017
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing paperwork, and guiding them through the check-in process.
- Ensured optimal office productivity by maintaining an organized front desk area and keeping supplies well stocked.
- Handled incoming calls professionally and courteously, ensuring accurate message taking for dental staff follow-up.
- Adhered to strict HIPAA guidelines to protect patient privacy and maintain compliance.
- Increased revenue by diligently tracking insurance claims, processing payments, and resolving billing issues efficiently.
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule as needed.
Dental Office Manager
Jordan Creek Family Dentistry
01.2010 - 02.2014
- Managed daily operations of a busy dental office, overseeing scheduling and patient care for 200+ patients weekly.
- Verified insurance coverage and benefits, reducing claim denials and ensuring accurate patient billing.
- Processed dental claims efficiently, expediting reimbursements and improving office cash flow.
- Discussed dental treatment plans with patients, clearly explaining insurance coverage and co-pay amounts to support informed decisions.
- Scheduled patients for numerous dental procedures, optimizing provider schedules and maximizing office productivity.
- Coordinated patient referrals and records transfer to other healthcare providers, ensuring continuity of care.
- Handled patient billing and payments, reconciling accounts and managing overdue balances to maintain financial health.
- Maintained and organized patient files and records, ensuring compliance with HIPAA regulations and audit readiness.
- Assisted in training new dental receptionists, ensuring seamless transitions and consistent customer service standards.
- Supported dental marketing efforts, including promotions and giveaways, to increase patient engagement and practice growth.
Education
Esthetics - undefined
La'James International College
Johnston, IA05.2005
Dental Hygiene pre-requisites - undefined
DMACC
Ankeny, IA05.2000
Skills
- Time management
- Teamwork
- Schedule management
- Organization
- Multitasking
- HIPAA compliance
- Phone and email etiquette
- Microsoft Office Suite
- Customer service
- Written and verbal communication
Certification
BLS Certification, November 2024 to November 2026
Timeline
Associate
Waukee Community School District
08.2024 - 04.2026
Patient Care Coordinator
Des Moines Eye Surgeons
11.2022 - 02.2024
Front Desk Coordinator
Children's Dental Center
12.2017 - 03.2019
Front Desk Coordinator
Waukee Family Dentistry
04.2014 - 06.2017
Dental Office Manager
Jordan Creek Family Dentistry
01.2010 - 02.2014
Dental Hygiene pre-requisites - undefined
DMACC
Esthetics - undefined
La'James International College