Jennifer Espinoza
San Jose,CA
Summary
Organized & Motivated baristaAspiring Medical Assistant Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
Sutter Health
Palo Alto, CA
08.2024 - Current
- Verified insurance information, collected payments, and scheduled appointments.
- Greeted patients upon arrival and directed them to the appropriate area.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Barista
Starbucks
San Jose, CA
08.2023 - 08.2024
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Adhered to health department regulations concerning sanitation standards.
Guest Service Representative
Target
San Jose, CA
11.2022 - 07.2023
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved customer disputes in a professional manner while maintaining positive relationships.
Sales Associate
Shoe Palace
San Jose, CA
11.2021 - 04.2022
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Organized stockroom shelves according to size, color or style.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
High School Diploma -
Luis Valdez Leadership Academy
San Jose, CA06-2023
Skills
- Cleanliness
- Solid problem solver
- Friendly and outgoing
- Positive and professional
- Speedy and efficient
- Fluent in Spanish
- Customer Service
- Adaptable and Flexible
- Reliability
Accomplishments
- Best skilled in CNA program
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Patient Service Representative
Sutter Health
08.2024 - Current
Barista
Starbucks
08.2023 - 08.2024
Guest Service Representative
Target
11.2022 - 07.2023
Sales Associate
Shoe Palace
11.2021 - 04.2022
High School Diploma -
Luis Valdez Leadership Academy
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