Jennifer Esquivel
Kyle,TX
Overview
14
14
years of professional experience
Work History
Builder Service Rep Lead
Texas Gas Service
Austin, TX
10.2016 - Current
- Resolve phone and email support inquiries swiftly, facilitating complete support for customers and builders.
- Highly skilled in data entry, submitting the accuracy and completeness of any information entered into the database.
- Collaborate with engineering, customer development, scheduling/dispatch, field operations and other groups as needed to assist growth customers.
- Manage daily work orders.
- tools accessed daily comprise Dynamics, Maximo, Outlook, Citrix, and Avaya as phone system.
Customer Acquisition Rep
Autohero
Austin, TX
04.2015 - 04.2016
- Cold calling potential customers and scheduling appointments for vehicle purchasing team, gathering necessary information from each prospective seller, establishing strong rapport and promoting auto hero experience.
Full time Medical Receptionist/Phlebotomist
DCI Biologicals
07.2012 - 10.2014
- Alphabetized, pulled, and archived files; answered phones and managed multiple calls; greeted donors upon arrival; took donors' vitals and read hematocrit levels; prepared venipuncture sites and performed venipuncture.
Education
High School -
Eastside Memorial High School
Austin, TX01-2011
High School -
Crockett High School
Austin, TX01-2008
Skills
- Customer relationship management
- Work order management
- Order processing
- Data entry
- Technical troubleshooting
- Software utilization
- Problem solving
- Attention to detail
- Team collaboration
- Effective communication
- Customer service
Timeline
Builder Service Rep Lead
Texas Gas Service
10.2016 - Current
Customer Acquisition Rep
Autohero
04.2015 - 04.2016
Full time Medical Receptionist/Phlebotomist
DCI Biologicals
07.2012 - 10.2014
High School -
Eastside Memorial High School
High School -
Crockett High School