Jennifer Estrada
Peoria,AZ
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Wells Fargo
Phoenix, AZ
01.2022 - 03.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Sales Associate
Aerie
Glendale, AZ
02.2018 - 11.2018
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- On occasions, i took responsibility of opening the store and managing all operations without a manager present.
Toy Sales Associate
Toys"R"Us
Glendale, Az
11.2017 - 01.2018
- Boosted customer satisfaction by providing knowledgeable and friendly assistance in selecting toys.
- Enhanced store reputation for excellent service through attentive listening to customer needs and matching them with appropriate products.
- Increased sales revenue by effectively demonstrating product features and benefits to customers.
- Contributed to a positive work environment by maintaining a clean, organized, and visually appealing sales floor.
Cashier
McDonald's
Glendale, AZ
03.2016 - 11.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- During my time, i fulfilled the role of a cashier, assisting and serving customers. Additionally, I occasionally took the responsibility of managing task and worked in various positions within the establishment.
Education
High School Diploma -
E-Institue
Glendale, AZ05.2019
Skills
- Account Updating
- Scheduling
- Paperwork Processing
- Call Management
- Active Listening
- Effective Communication
- Adaptability
- Conflict Resolution
- Problem Solving
- Teamwork
- Self-initiative
- Strategic Planning
Affiliations
- Reading
- Journaling/writing
- Photography
Languages
English
Native or Bilingual
Spanish
Full Professional
References
References available upon request.
Timeline
Customer Service Representative
Wells Fargo
01.2022 - 03.2023
Sales Associate
Aerie
02.2018 - 11.2018
Toy Sales Associate
Toys"R"Us
11.2017 - 01.2018
Cashier
McDonald's
03.2016 - 11.2017
High School Diploma -
E-Institue