Jennifer Estrada
Escondido,California
Summary
Hardworking, organized, dedicated and trustworthy employee. Experienced in front attendance clerk, child care, fast paced environments and excellent customer service. Team player who is respectful, understanding, reliable, and can also work individually. I am a punctual fast learner who is able to adapt to any situation even under pressure.
Overview
10
10
years of professional experience
Work History
Barista Trainer
Starbucks
02.2021 - 03.2024
- Efficient customer service
- Able to communicate in a fast paced environment
- Able to teach skills while remaining patient during stressful times
- Able to multitask in a high volume environment and under pressure
- Can maintain a clean and well stocked workplace
- Deals with complainants in a professional manner
- Able to collaborate in and as a team
- Good time management
- Active listening
- Problem solving in timely manner
- Develop and implement training techniques to enhance the baristas' customer service skills and product knowledge
Front Attendance Clerk & Youth Development
Boys and Girls Club of San Marcos
10.2017 - 03.2022
- Responsible for the kids memberships
- Work as a team to ensure our site is running smoothly
- Fast problem solving in situations involving troubled kids
- Sales experience & handling money
- Sell our services and fundraisers to parents
- Interacted with parents professionally
- Deal with complaints from angry parents in a professional way
- Communicating with parents regarding our day camps and our programs for school year events
- Answering phone calls in a professional manner
- Managed payments while inputting them in our system
- Greeting parents and working as a team with my coworkers in order to get the child needed to the front
- Always staying alert for any dangerous or unsafe activity that can put our kids at risk
- Responsible for kids getting picked up and knowing who they are allowed to leave with
- Helping kids with homework or activities
- Took care of the youngest age group and made activities for them.
Program Leader
Boys and Girls Club of Greater San Diego
02.2016 - 08.2017
- Mentor to middle school kids
- Taking initiative and coming up with games for the kids
- Helped middle schoolers on their homework
- Being responsible for an age group and a classroom
- Inputting early releases and new members in our city span website
- Creating a supportive and inclusive environment
- Lead team-building activities to foster a positive and inclusive environment for middle school students.
Medical Reports (Temp)
Medical Expert Network
10.2015 - 01.2016
- Scheduled appointments for 12 different doctors
- Was in charge of receiving medical records and sending them to the doctors prior to their examination
- Answered phone calls and would transfer according to what our customer needed
- Dealt with confidential information and had to be very careful as to what information I sent out
- Communicated with patients to gather information needed
- Help with scheduling appointments.
Host
Radisson Hotel
09.2014 - 10.2015
- Greeted our guests for breakfast
- Kept a calm demeanor even when it was chaotic in the restaurant
- Early morning shifts made sure hot coffee was always ready to go
- Fast problem solver when guest needed accommodations
- Communicated professionally in a fast paced restaurant
- Bussing tables when guests were done eating
- Had to be quick on my feet to ensure we always had food stocked for the guest
- Always one step ahead to make sure the drinks weren't low and there were no complaints
- Had to be energetic and have great customer service
- Dealt with angry hungry guests to the best of my ability
- Very fast paced restaurant had to be on my feet and on top of everything guest needed.
Education
GED -
Palomar College
03.2020
High School Diploma -
San Pasqual High School
Escondido, California06.2014
Skills
- Active listening
- Hardworking
- Organized
- Dedicated
- Trustworthy
- Respectful
- Reliable
- Fast Learner
- Adaptable
- Microsoft Word
- MTS
- Cityspan
- CPR Certified
- Childcare
- Specialty Beverages Knowledge
- POS Systems
- Efficient Customer Service
- Multitasking
- Problem Solving
- Phone Etiquette
- Time Management
- Sales Experience
- Handling Money
- Complaint Handling
- Mentoring
- Appointment Scheduling
- Bilingual
Languages
English
Spanish
Timeline
Barista Trainer
Starbucks
02.2021 - 03.2024
Front Attendance Clerk & Youth Development
Boys and Girls Club of San Marcos
10.2017 - 03.2022
Program Leader
Boys and Girls Club of Greater San Diego
02.2016 - 08.2017
Medical Reports (Temp)
Medical Expert Network
10.2015 - 01.2016
Host
Radisson Hotel
09.2014 - 10.2015
GED -
Palomar College
High School Diploma -
San Pasqual High School