Sadie Osborne
Minneapolis,MN
Summary
Motivated and detail-oriented professional with experience in fast-paced customer service environments. Strong focus on active listening, verbal communication, customer satisfaction, and adapting to change. Ability to interact professionally with diverse individuals while prioritizing customers feeling heard and supported.
Overview
7
7
years of professional experience
Work History
Barista Trainer
Jerry's Enterprises
Edina, MN
02.2020 - Current
- Worked with and trained new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
- Maintained composure and efficiency while managing multiple tasks, ensuring high-quality service during peak hours.
- Communicated clearly, professionally, and compassionately with customers to ensure accuracy and positive interaction
- Demonstrated strong listening skills by accurately understanding and responding to customer requests
- Prioritized attention to detail and quality when preparing beverages and food
- Collaborated with team members to enhance work flow and communication
- Adapted quickly to changing situations and customer needs, providing effective solutions in a fast-paced work environment.
- Prioritized reliability, punctuality, and professionalism at all times
St. Olaf Call Center Representative
St. Olaf College
Northfield, MN
03.2022 - 05.2022
- Conducted outbound calls to alumni and parents to communicate about university experience and request monetary gifts
- Demonstrated strong active listening skills to respond effectively to questions and concerns while prioritizing callers feeling heard and understood
- Maintained accurate records of all call outcomes and donor information using a call management database
- Adapted communication style to build connections and rapport with different callers of all demographics
- Handled rejection and challenging conversations calmly and respectfully
- Collaborated with supervisors and team members to improve call effectiveness and outreach strategies
Restaurant Team Member
GrabbaGreen
Edina, Minnesota
08.2019 - 12.2019
- Followed health and safety regulations when preparing food items.
- Handled cash register transactions accurately and efficiently.
- Engaged with customers to enhance their dining experience at GrabbaGreen.
- Provided quality customer service with a friendly attitude.
- Collaborated with team members to meet daily service goals and objectives.
- Cleaned cooking equipment after use according to safety protocols.
- Counted till money
- Prepared food items according to company recipes and standards.
Education
Bachelor of Arts - Political Science
St. Olaf College
Northfield, MN05-2026
Skills
- Employee training
- Customer service
- Fast-paced multitasking
- Computer and typing skills
- Active listening
- Communication skills
- Conflict resolution
- Calm disposition
Timeline
St. Olaf Call Center Representative
St. Olaf College
03.2022 - 05.2022
Barista Trainer
Jerry's Enterprises
02.2020 - Current
Restaurant Team Member
GrabbaGreen
08.2019 - 12.2019
Bachelor of Arts - Political Science
St. Olaf College