Jennifer Estrada
San Gabriel
Summary
Professional hospitality specialist with robust experience in high-paced dining environments. Skilled in delivering exceptional customer service, managing tables efficiently, and ensuring guest satisfaction. Strong focus on teamwork, adaptability, and consistently achieving results. Known for reliability, effective communication, and positive attitude.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Jade Siam Restaurant
11.2015 - 12.2020
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
Restaurant Waiter
Ariyas Thai Kitchen
07.2014 - 11.2015
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Maintained clean and organized dining areas for optimal guest experience.
Credit Analyst
Yvonne's Insurance
02.2014 - 09.2015
- Maintained up-to-date knowledge of regulatory requirements to ensure compliance with industry standards throughout the credit evaluation process.
- Developed detailed reports on clients'' financial histories, enabling more precise credit scoring models for loan approvals.
- Improved client relationships, addressing inquiries promptly and providing clear explanations of credit decisions.
- Provided support during audits by ensuring all documentation was accurate, organized, and readily available for review.
Barista
Pronto Cafe
07.2013 - 06.2014
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
No Degree - Biological Sciences
California State University, Los Angeles
Los Angeles, CA05-2017
High School Diploma -
Huntington Park High School
Huntington Park, CA05-2013
Skills
- Customer service
- Cleanliness
- Conflict management
- Professional appearance
- Service quality
- Food handling safety
- Memory retention
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
Languages
Spanish
Native or Bilingual
Interests
- Avid Reader
- Cooking
- Crafting and DIY Candle Projects
- Enjoy hobbies that combine physical activity with outdoor exploration
- Gardening
Timeline
Restaurant Waiter
Jade Siam Restaurant
11.2015 - 12.2020
Restaurant Waiter
Ariyas Thai Kitchen
07.2014 - 11.2015
Credit Analyst
Yvonne's Insurance
02.2014 - 09.2015
Barista
Pronto Cafe
07.2013 - 06.2014
- ServSafe Food Handler Certification - National Restaurant Association.
No Degree - Biological Sciences
California State University, Los Angeles
High School Diploma -
Huntington Park High School
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