Jennifer E Zapata
New York,NY
Summary
Dynamic retail leader with 7+ years in luxury eyewear, recognized for surpassing sales targets and elevating customer experiences. Proven track record in team development and operational excellence, fostering a culture of high performance. Committed to utilizing expertise to drive brand success and enrich customer relationships.
Overview
10
10
years of professional experience
Work History
Sales / Optician
Morgenthal Frederics
New York, USA
09.2023 - Current
- Provide luxury client care and optical support at a high-end eyewear boutique, assisting customers in selecting lenses and frames tailored to their prescription, lifestyle, and fashion preferences.
- Take accurate optical measurements, including pupillary distance (PD), optical center, and segment height, ensuring proper lens alignment and vision correction.
- Troubleshoot client issues with existing eyewear, addressing concerns such as fit, lens performance, or visual comfort, and offer tailored solutions.
- Dispense eyewear with a focus on style, function, and optical precision—ensuring proper frame adjustments and education on lens care.
- Prepare and manage detailed lab folders, collaborating closely with the lab to ensure accurate lens fabrication and timely order fulfillment.
- Maintain up-to-date product knowledge on exclusive luxury collections and innovative lens technology.
- Support front-of-house operations, including client communication, order tracking, and appointment scheduling, all while upholding a premium customer experience.
- Languages: Fluent in English and Spanish
- Certifications: ABO (in progress or taken courses?)
- Volunteer Work: OneSight Clinic volunteer – helping underserved communities access eye care
- Tech Skills: Microsoft Office, Retail Pro.
Assistant Manager
Sunglass Hut
New York, USA
06.2022 - 09.2023
- Support daily operations including sales performance, inventory management, team development, and visual standards.
- Drive customer satisfaction by delivering tailored product recommendations and addressing service issues.
- Train and coach associates on sales techniques, and brand knowledge.
- Partner with Store Manager to ensure operational compliance, scheduling, and staff performance.
- Spearhead weekly team huddles to align on goals, promos, and operational updates.
- Assist in recruiting, onboarding, and performance management.
Specialized Assistant Manager
Sunglass Hut
New York, USA
12.2019 - 06.2022
- Surpassed digital order sales goals with $168,419 in Smart Shopper revenue (2019–2021).
- Led asset protection training and ensured loss prevention compliance through nightly deposit audits and incident reporting.
- Conducted daily/monthly operational tests, equipment checks, and supply purchasing.
- Drove a 15% customer base increase through Omni Portal digital efforts.
- Created effective merchandising displays, boosting product visibility and conversion.
Sales Manager
Sunglass Hut
New York, USA
05.2016 - 12.2019
- Managed merchandise processing, inventory accuracy, and monthly damage reporting.
- Directed scheduling, payroll coordination, and recall management.
- Achieved top sales volume across key retail months: May: $34,505 | July: $33,032 | October: $11,308.
- Partnered with Regis inventory team to streamline counts and improve shrink.
Education
High School Diploma -
Reading High School
Reading, PASkills
- Microsoft Office
- Retail Pro
- Lens technology
- Frame adjustments
- Optical measurements
- Client consultations
- Eyewear dispensing
- Customer relationship management
- Sales performance tracking
- Inventory management
- Team leadership
- Problem solving
- Effective communication
- Attention to detail
- Eyeglass repair
- Display building
- Frame selection
- Computer skills
- Order preparation
- Customer service
- Supply management
- Relationship building
- Problem-solving abilities
Timeline
Sales / Optician
Morgenthal Frederics
09.2023 - Current
Assistant Manager
Sunglass Hut
06.2022 - 09.2023
Specialized Assistant Manager
Sunglass Hut
12.2019 - 06.2022
Sales Manager
Sunglass Hut
05.2016 - 12.2019
High School Diploma -
Reading High School