Jennifer Fah

• Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
• Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
• Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
• Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
• Accounts Receivable, such as EFT's and second payer claims
• Generating and ordering labs

Coordinated patient scheduling, check-in,check-out including billing and referrals. I assist with patient needs, such as rooming them, taking vital signs, and preparing charts for their appointments. Additionally, I manage payroll, accounts receivable, and accounts payable.

HMO credentialing through the hospital was completed yearly to obtain compliance with contracts.

We use the ECW computer program for our operations.

• Credentialed in EPIC ADT/Registration and Cadence
• Prepares training material for all patient access New Hires
• Trains all new hires on policy, procedures and computer programs
• Conducts tests on training material
• Helps resolve Workque issues

• Trouble shoots registration/insurance errors
• Prepare schedules
• Prepare payroll
• Implement hospital policies and procedures
• Help all ancillary departments with registration issues
• Works work queues in Epic system so claims can drop on time
• Prepares template for physician build of NPI's in system
• Runs reports for POS collection and registration times
• Does QA for productivity
• Conducts interviews for new hires

• Preparation of invoices for medical supplies
• Preparation and Creation of templates for 11 physician, ultrasound, Lab and procedure rooms.
• Monitored Daily batches for proper CPT and ICD-9 codes
• Maintained surgery reports and billing
• Prepared super bills for HMOI package billing
• Prepared Dictations
• Implemented policies and procedures
• Interviewed for all staffing positions
• Training for new hire within patient services.
• Maintained and ordered office supplies within allowed allowance
• Maintained and oversee payroll
• Responsible for petty cash/receipts
• Effective interaction with patients and employees

• Implementation of protocol for 6 physicians
• Efficient in medical billing/referrals
• Ability to handle large volume of calls
• Responsible for updating all insurance and demographics
• Scheduled tests at hospital for patients as requested by doctor
• JACHO and OSHA certified
• Implemented Doctors schedules into new computer system

• Responsible for general receptionist duties
• Responsible for month to month closeout
• Responsible for collecting on past due bills
• Responsible for cleaning and prepping exam rooms
• Responsible for running CA-125 tests