Jennifer Faux
Heartland Christian Counseling
Des Moines,IA
18
years of professional experience
Detail-oriented professional with strong administrative support and multitasking skills. Experienced in managing high-volume phone inquiries and streamlining scheduling processes to enhance client satisfaction.
Work History
Support Staff Member
3 Years 8 Months- Provided administrative support for client scheduling and appointment management.
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Communicated with clients on behalf of staff to relay messages and information.
Intake Support Specialist
4 Years 2 Months- Coordinated communication between clients and mental health professionals to facilitate timely support.
- Streamlined intake processes, enhancing efficiency in case management workflows.
- Trained new staff on intake protocols and best practices for client engagement.
- Maintained strict confidentiality when handling sensitive client information, adhering to all HIPAA guidelines.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Front Office Receptionist
2 Years- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Implemented electronic health record (EHR) systems for streamlined patient information management.
- Trained new reception staff on office procedures and customer service standards.
Patient Care Technician
10 Years- Assisted nursing staff with routine tasks, promoting efficient workflow in patient care.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
- Prepared and maintained patient rooms for admissions, discharges, and transfers, ensuring readiness and comfort.
Education
High School Diploma
Skills
Office equipment maintenance
Documentation
Clerical support
Administrative support
High volume phone inquiries
Multitasking and time management
Customer service
Timeline
Support Staff Member
Heartland Christian Counseling
10.2022 - 06.2026Read More
Intake Support Specialist
Eyerly Ball Community Mental Health Services
08.2018 - 10.2022Read More
Front Office Receptionist
Concentra
05.2016 - 05.2018Read More
Patient Care Technician
Unity Point Health Methodist
05.2008 - 05.2018Read More
Scavo High School
High School Diploma
Read More