Jennifer Ferrara
Wendys Fast Food
Staten Island,NY
14
years of professional experience
Dynamic food service professional with a strong work ethic and a positive attitude, recognized for enhancing customer satisfaction at Wendy's. Proven ability to multitask and maintain cleanliness, while implementing effective sanitation practices. Committed to optimizing operations and fostering customer loyalty through exceptional service and problem-solving skills.
Work History
Food Service Worker
10 Years 9 Months- Prepared and assembled food items according to established recipes and quality standards.
- Maintained cleanliness and organization of workstations to ensure compliance with health regulations.
- Provided exceptional customer service while taking orders and handling transactions efficiently.
- Collaborated with team members to optimize workflow during peak hours for improved service speed.
Food Service Worker
6 Months- Monitored inventory levels, restocked supplies, and reported shortages to management promptly.
- Assisted in training new employees on food preparation techniques and safety protocols.
- Implemented best practices for food safety and sanitation, reducing risk of cross-contamination.
- Adapted quickly to changing priorities in a fast-paced environment, enhancing overall operational efficiency.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
Food Service Worker
1 Year 7 Months- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Learned other teammates' work tasks to train as backup.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
Food Service Worker
2 Years 7 Months- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Participated in regular trainings to stay current on industry best practices and trends.
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
Education
Associate of Arts - Liberal Arts
Skills
Quick learner
Positive attitude
Multitasking
Customer service
Strong work ethic
Cleaning and sanitation
Problem-solving
Timeline
Food Service Worker
Wendys Fast Food
01.2016 - CurrentRead More
Food Service Worker
Jimmy John's
07.2015 - 01.2016Read More
Food Service Worker
Wendys Fast Food
11.2013 - 06.2015Read More
Food Service Worker
Jimmy Johns Sandwich Shop
11.2012 - 06.2015Read More
Kingsborough Community College
Associate of Arts from Liberal Arts
Read More