Jennifer Fielder
Jonesboro,AR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Owner
Clean Crew Commercial Janitorial Services
02.2022 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Office Manager
C&G Janitorial Services
06.2019 - 02.2022
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Child Support Specialist
Child Support Enforcement
05.2008 - 07.2020
- Enhanced child support enforcement by conducting thorough case investigations and analysis.
- Streamlined the process of establishing paternity for increased efficiency in cases involving unmarried parents.
- Improved family outcomes by working collaboratively with state and federal agencies to ensure compliance with child support regulations.
- Increased timely payments by implementing effective enforcement strategies tailored to individual case circumstances.
- Conducted detailed financial assessments of non-custodial parents to determine appropriate child support obligations.
- Assisted families in crisis by quickly locating absent parents for swift legal action regarding child support matters.
- Managed a high volume of complex cases, ensuring accurate documentation and timely resolution of issues.
- Promoted parental responsibility through diligent monitoring of payment plans and ongoing communication with both parties involved in the case.
- Provided compassionate guidance and resources for custodial parents seeking assistance with child support matters.
Assistant Manager
Blockbuster Video
06.2001 - 02.2008
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Assistant Manager
Motel 6
03.1997 - 06.2001
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma - College Prep Courses
Buchanan High School
Buchanan, MI06.1992
Skills
- Business Management
- Staff hiring
- Business Administration
- Client Service
- Operations Management
- Small business operations
- Sales Leadership
- Customer Relations
- Employee Training
- Customer Service
- Bookkeeping
- Attention to Detail
- Customer Service Management
- Administrative Management
- Inventory Management
Timeline
Owner
Clean Crew Commercial Janitorial Services
02.2022 - Current
Office Manager
C&G Janitorial Services
06.2019 - 02.2022
Child Support Specialist
Child Support Enforcement
05.2008 - 07.2020
Assistant Manager
Blockbuster Video
06.2001 - 02.2008
Assistant Manager
Motel 6
03.1997 - 06.2001
High School Diploma - College Prep Courses
Buchanan High School
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