Jennifer Fishel
Winchester,VA
Summary
Dynamic Client Success Partner with a proven track record at a large scale Consumer Reporting Agency, managing a $8 million portfolio and achieving 100% client retention. Expert in client relationship building and proficient in Salesforce, I drive revenue growth through strategic initiatives and effective communication, mentoring teams to enhance customer satisfaction and mitigate risks.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Client Success Partner III
First Advantage
09.2001 - Current
- Managed a $8 million book of business including Fortune 500 enterprise clients, achieving 100% retention and 15% revenue growth by strategically aligning account management initiatives with business objectives.
- Partnered with cross-functional teams (sales, engineering, implementation, and product) to coordinate large-scale technology integrations and optimize workflows for enterprise customers.
- Leveraged internal relationships across Operational Teams, allowing for collaboration in an effort to improve the candidate and client experience and offer solutions.
- Conducted quarterly business reviews (QBRs) with C-level executives, ensuring data-driven discussions led to business growth and additional solution adoption.
- Mentored and trained Customer Success Managers (CSMs), onboarding new employees
- Experience with handling clients across multiple verticals, allowing for a vast knowledge of each industry (DOT, Manufacturing, and Government) and their needs.
- Successfully mitigated risk for accounts, resulting in preservation of $1.5 million in ACV
Education
High School Diploma -
James Wood High School
Winchester, VA06-1996
Skills
- Client Relationship Building
- Effective communication
- Proficient in problem resolution
- Strong negotiation abilities
- Salesforce expertise
Accomplishments
Winner of President's Club 2021
Certification
PBSA Certification
Timeline
Client Success Partner III
First Advantage
09.2001 - Current
High School Diploma -
James Wood High School
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