Jennifer Fitz
West Jordan,Utah
Summary
Accomplished professional with extensive experience in member services, focused on delivering exceptional results. Proven track record in enhancing member engagement and satisfaction through effective communication and problem-solving. Team-oriented and adaptable, known for reliability and commitment to achieving results. Proficient in conflict resolution and member relationship management.
Overview
19
19
years of professional experience
Work History
Member Service Specialist Supervisor
Health Equity
08.2021 - Current
- Supervised and coached a team of 15+ member service representatives to ensure high levels of customer satisfaction and performance. Monitored team productivity and quality standards, providing regular feedback and implementing improvement strategies. Trained new team members on company policies, systems, and customer service best practices. Conducted performance evaluations and supported employee development through mentorship and training opportunities.
Member Service Specialist
Health Equity
08.2018 - 08.2021
- Assist members with their HSA, FSA, DCRA, HRA, HIA accounts. Help guide members through their portal accounts. Assist with login help, website help, mobile app.
Medical Assistant
Granger Medical
12.2019 - 08.2021
- Room patients, perform vital signs, review, and evaluate medical history, take Patient phone calls, assist with procedures, check voicemail, and refill line, assist providers with medical documentation, side-by-side training with new employees, check patients in and register their accounts, assist patients with making appointments, perform Immunizations and blood draws.
Medical Assistant
Lone Peak OB-GYN
09.2015 - 08.2018
- Room patients, perform vital signs, review and evaluate medical history, take Patient phone calls, assist with procedures, check voicemail and refill line, assist providers with medical documentation, side-by-side training with new employees, check patients in and register their accounts, assist patients with making appointments, perform Immunizations and blood draws.
Medical Assistant
Madsen Family Medicine
08.2006 - 09.2013
- Room Patients, perform vital signs, review and evaluate medical history, take patient phone calls, triage Patients, check voicemail and refill line, assist providers with medical documentation, side-by-side training with new employees, check patients in and register their accounts, assist patients with making appointments, perform Immunizations and blood draws.
Education
Generals
Salt Lake Community College
Taylorsville, UT01-2013
Medical Assisting Program -
Everest College
West Valley, UT01-2006
High School Diploma -
Murray High
Murray, UT01-2003
Skills
- Customer service standards
- Strong empathy
- Customer engagement
- Exceptional communication
- Relationship building
- Workflow management
- Workflow optimization
- Customer service representation
- Problem-solving
- Attention to detail
- Goal setting
Timeline
Member Service Specialist Supervisor
Health Equity
08.2021 - Current
Medical Assistant
Granger Medical
12.2019 - 08.2021
Member Service Specialist
Health Equity
08.2018 - 08.2021
Medical Assistant
Lone Peak OB-GYN
09.2015 - 08.2018
Medical Assistant
Madsen Family Medicine
08.2006 - 09.2013
Generals
Salt Lake Community College
Medical Assisting Program -
Everest College
High School Diploma -
Murray High
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