Jennifer Fivekiller
Cuyahoga Falls
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
22
22
years of professional experience
1
1
Certification
Work History
General Manager
National Vision
04.2022 - Current
- Managed budget implementations, employee reviews, training, and schedules
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with customers to ensure long-term success and loyalty.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Assistant Eyeglasses Manager
National Vision
03.2020 - 04.2022
Contact Lens Manager
National Vision
06.2018 - 03.2020
Apprentice Optician
National Vision
06.2016 - 02.2018
Receptionist
National Vision
06.2014 - 06.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments
- Answered phone promptly
- Kept reception area clean and neat to give visitors positive first impression.
Sales Associate
JC Penney Stores
11.2008 - 05.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Salad Bar Attendant
Ruby Tuesday
02.2008 - 10.2008
- Ensured freshness of offerings by regularly monitoring and replacing ingredients as necessary.
- Helped maintain a safe dining environment by adhering to proper food handling guidelines and protocols.
- Enhanced customer satisfaction by maintaining a clean and well-stocked salad bar throughout the day.
- Increased customer loyalty with friendly service and attentiveness to dietary restrictions or preferences.
Shift Manager
Donatos Pizza
08.2002 - 02.2008
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
Cuyahoga Falls High School
Cuyahoga Falls, OH06.2004
Skills
- Strong customer service skills
- Leadership and team building
- Problem solving
- Team player
- Staff training/development
- Inventory control
- P&L management
- Troubleshooting expertise
- Adjusting, dispensing, repairing eyeglasses
- Insertion and removal contact lens training
Certification
Licensed Dispensing Optician
Certified level 1 Opthalmic Technician
Certified level 2 Opthalmic Technician
Timeline
General Manager
National Vision
04.2022 - Current
Assistant Eyeglasses Manager
National Vision
03.2020 - 04.2022
Contact Lens Manager
National Vision
06.2018 - 03.2020
Apprentice Optician
National Vision
06.2016 - 02.2018
Receptionist
National Vision
06.2014 - 06.2016
Sales Associate
JC Penney Stores
11.2008 - 05.2017
Salad Bar Attendant
Ruby Tuesday
02.2008 - 10.2008
Shift Manager
Donatos Pizza
08.2002 - 02.2008
Cuyahoga Falls High School
Licensed Dispensing Optician
Certified level 1 Opthalmic Technician
Certified level 2 Opthalmic Technician
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