Jennifer Flores
New York City ,Ny
Summary
Dynamic and customer-focused professional with experience at Aeromexico Airlines, excelling in ticketing systems and enhancing passenger satisfaction. Proven ability to resolve discrepancies and optimize operations through teamwork and effective communication. Bilingual with strong cash handling skills, dedicated to delivering exceptional service in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Passenger Ticket Agent
Aeromexico Airlines/ UNIFI AVIATION
John F Kennedy Airport
02.2025 - 07.2025
- Processed passenger ticketing and check-in efficiently, ensuring compliance with airline regulations.
- Assisted passengers with travel inquiries, enhancing customer satisfaction through effective communication.
- Managed boarding procedures, coordinating with crew to optimize turnaround times for flights.
- Resolved ticketing discrepancies promptly, maintaining accurate records and minimizing delays.
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Supported customers with wheelchair access and special seating requirements to support continuous accessibility.
Grocery Stocker/ Cashier/ Food Prep
Eataly Flatiron
200 5th Ave
04.2022 - 07.2025
- Organized merchandise displays to enhance product visibility and customer engagement.
- Received and inspected inventory for quality assurance and compliance with company standards.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.
- Helped out at any station needed
- Helped prep, store and stock food products
- Counted waste and inventory before and after shift to let kitchen know what products were needed for next shift
Cashier
Katagiri Japanese Grocery
370 Lexington Ave, New York,NY
09.2022 - 10.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, assisting with inquiries and product recommendations.
- Maintained cleanliness and organization of checkout areas to enhance shopping experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Handled cash management tasks, including balancing registers at the end of shifts.
- Assisted in inventory management by restocking shelves and monitoring product availability.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
High School of Arts And Technology
122 Amsterdam Ave, New York, NYSkills
Patience and tolerance
Customer Service-oriented
Order and payment processing
Ticketing systems
Teamwork
Cash handling experience
Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Passenger Ticket Agent
Aeromexico Airlines/ UNIFI AVIATION
02.2025 - 07.2025
Cashier
Katagiri Japanese Grocery
09.2022 - 10.2024
Grocery Stocker/ Cashier/ Food Prep
Eataly Flatiron
04.2022 - 07.2025
High School Diploma -
High School of Arts And Technology