Jennifer Flores
Dallas,TX
Summary
Detail-oriented professional with proven expertise in cash handling and customer service. Skilled in conflict resolution and maintaining workplace safety. Committed to enhancing operational efficiency and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Supervisor
The Berni Bean Coffee Company
Dallas, TX
05.2022 - Current
- Supervised daily operations, ensuring smooth workflow and adherence to company standards.
- Resolved customer complaints effectively, maintaining high satisfaction levels through proactive engagement.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Warehouse Worker
Amazon
Dallas, TX
11.2021 - 05.2022
- Collaborated with team members to streamline order fulfillment processes, improving overall workflow efficiency.
- Maintained cleanliness and organization of work areas, adhering to health and safety regulations consistently.
- Consistently lifted materials weighing as much as 50 pounds.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
Sales Associate
DD's Discount
Dallas, TX
05.2021 - 11.2021
- Processed transactions efficiently using POS systems, ensuring accuracy in cash handling.
- Resolved customer complaints promptly, improving satisfaction rates through effective communication.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Moises E Molina HS
Dallas, TX05-2020
Skills
- Cash handling
- Workplace safety
- Customer-oriented
- Safety awareness
- Conflict resolution techniques
- Policy enforcement
- Continuous improvement
- Problem-solving
Certification
TABC
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Supervisor
The Berni Bean Coffee Company
05.2022 - Current
Warehouse Worker
Amazon
11.2021 - 05.2022
Sales Associate
DD's Discount
05.2021 - 11.2021
High School Diploma -
Moises E Molina HS