Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Fogleman

Las Vegas

Summary

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

33
33
years of professional experience

Work History

Casino Integrations Manager

Venetian Hotel & Casino
Las Vegas
09.2005 - Current
  • Analyzed market trends and competitor activity to inform business strategy.
  • Developed strategies to increase table game revenue.
  • Interview and assist in the hiring process for floorpeople and dealers
  • Participated in weekly management meetings providing updates on operational issues or opportunities.

Dual Rate Pit Manager

Greektown Casino
Detroit
09.2000 - 09.2005
  • Supervised daily operations of gaming tables and staff in high-pressure environments.
  • Trained and mentored dealers to enhance customer service and operational efficiency.
  • Coordinated schedules for pit staff to optimize coverage during peak hours.
  • Monitored game integrity and resolved disputes between players and staff promptly.
  • Conducted performance evaluations to maintain high standards among team members.
  • Ensured proper handling of customer complaints in a timely manner.

Floor Person

President Casino
Davenport
10.1992 - 03.2000
  • Collaborated with team members to ensure smooth operations during busy shifts.
  • Monitored gaming equipment for proper functioning and safety compliance.
  • Assisted guests with inquiries and provided excellent customer service.
  • Table Games trainer

Education

Some College (No Degree) - Psychology

Western Illinois University
Macomb, IL

Skills

  • Strategic analysis
  • Customer relationship management
  • Operational efficiency
  • Conflict resolution
  • Revenue generation
  • Schedule coordination
  • Schedule preparation
  • Staff management
  • Team leadership
  • Competitor research
  • Data analysis
  • Coaching and mentoring

Timeline

Casino Integrations Manager

Venetian Hotel & Casino
09.2005 - Current

Dual Rate Pit Manager

Greektown Casino
09.2000 - 09.2005

Floor Person

President Casino
10.1992 - 03.2000

Some College (No Degree) - Psychology

Western Illinois University

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