Robert Hernandez
San Antonio
Summary
Dynamic operations leader with a proven track record at Grifols Bio-Therapeutics, excelling in budget management and strategic planning. Enhanced donor retention and improved staff morale through effective team leadership and quality improvement initiatives. Skilled in operational forecasting and compliance, driving efficiency and safety across multiple centers.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Manager/Center Operations Manager II
Octapharma Plasma
San Antonio
01.2024 - Current
- Optimized operational costs through daily, weekly, monthly, and yearly production forecasting to enhance center's CPL
- Oversee all monthly supply ordering, ensure that it aligns with the center budget and to control center cost
- Collaborated with Center Quality Manager to create improvement plans (CAPAs) based on identified trends.
- Prepared and led monthly quality and production meetings with staff to align on goals and performance
- Assist in decision making regarding hiring, employee promotions, terminations, and other personnel responsibilities
- Conducted monthly safety meetings with safety committee to address safety concerns in all work areas
- Maintained compliance with state, national, and international regulations for the center.
Operations Supervisor
Grifols Bio-Therapeutics
01.2017 - 12.2022
- Manage the daily operations of a large plasma center with 50+ clerical and medical staff.
- Spearhead strategic planning to increase donor retention and improve new donor growth
- Facilitated strategic planning and continuous quality improvement projects, driving operational enhancements
- Oversaw staff scheduling to optimize production efficiency
- Prepare and conduct monthly quality and production meetings with staff
- Coordinated monthly safety meetings, enhancing safety compliance across all work areas
- Perform inventory and order sufficient medical/office supplies for long periods of time
- Work towards improving employee morale and promoting staff from within
Assistant Manager
Grifols Bio-Therapeutics
01.2007 - 01.2017
- Coordinated rollout of new training projects within company division, enhancing employee skill sets.
- Conduct training sessions and assess new Center Managers in the division.
- Assist Corporate Quality with special projects, for example plasma recalls, approving Deviation Reports at Corporate level
- Supported remediation process at other centers, ensuring readiness for FDA inspections by addressing quality and compliance issues.
- Travel to other Grifols centers to assist in regard to training and assist with Quality audits
- Oversaw operations at various centers during transition periods, maintaining stability until permanent Center Managers were appointed.
- Serviced and repaired machines at various centers as a PCS-2 technician.
Education
High School -
United High School
Laredo, TX05-1991
Skills
- Operations oversight
- Budget oversight
- Regulatory compliance
- Safety regulations
- Operational analysis
- Inventory control
- Quality enhancement
- Strategic development
- Strategic analysis
- Decision making
- Issue resolution
- Team management
- Employee management
- Meeting coordination
- Excel proficiency
- Multitasking
- Collaborative teamwork
- Communication skills
Certification
Texas Real Estate License
Languages
English
Professional
Spanish
Professional
Timeline
Assistant Manager/Center Operations Manager II
Octapharma Plasma
01.2024 - Current
Operations Supervisor
Grifols Bio-Therapeutics
01.2017 - 12.2022
Assistant Manager
Grifols Bio-Therapeutics
01.2007 - 01.2017
High School -
United High School