Jennifer Foster
Summary
Experienced administrative assistant with training in a wide range of office administration tasks. Able to work under pressure and collaborate with a team. Eagerly desiring a position in a fast-paced work environment with potential room to grow. Searching for a friendly and ambitious team with a transparent goal in mind. I bring with me a wealth of experience in performing a wide variety of duties, to include sterling administrative work, organizational skills, a broad range of executive assistant background with an emphasis on sales, and accomplished experience in event coordinating and project management. As well as admirable leadership skills that enhance team productivity and standards of work produced. A top performer who can instill pride of workmanship in myself and in others. As an inherent nurturer, I deliver superior customer service and sales skills. I possess a strong personal desire to motivate staff to be better tomorrow than they are today.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Office Coordinator
Dr. Amy Martin MD OB/GYN
09.2022 - Current
- Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing office communications.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Updated and maintained schedules for patients as well as managed client correspondence.
Escrow Assistant/Client Relations Manager
National Title Group
08.2017 - 09.2022
- Coordinated Daily office operations and customer service, while providing administrative support to escrow closing officers
- Researched customer files and prepared real estate closing documents
- Collaborated with loan officers, real estate agents and customers to ensure closing requirements were met
- Increased productivity by implementing standard file processing procedures
- Obtained all payoffs involved in transactions, property tax certificates, HOA resale certificates and municipality lean status and or release
- Assisted in resolving and satisfying client requests and internal operational issues
- Managed client relations and resolved issues professionally and promptly
- Oversaw marketing campaigns to help identify potential areas for growth
- Maintained professional and productive relationships with clients.
Registered Dental Assistant
Athens Advanced Dental
04.2010 - 08.2017
- Prepared patients for dental procedures
- Exposed dental X-rays from dental diagnostics, while maintaining any and all dental X-ray equipment
- Recorded treatment plans and charting information in a Dental Software Program for the Dentists state legal obligation and for patient records
- Assisted dentists in managing medical and dental emergencies when necessary
- Formed preliminary impressions for study casts along with many other dental appliances in the office laboratory
- Registrations for mounting study casts, ordering dental supplies and maintaining dental equipment inventory
- Fabricating temporary restorations and placing them for patients
- Worked as a patient coordinator for 6 months in the front office where I performed all clerical, secretarial, and customer service duties at that time.
Event Coordinator
Evenements
03.2006 - 04.2010
- Responsible for event planning, design and production while managing all project delivery elements within time limits
- Liaise with clients to identify their needs and to ensure customer satisfaction
- Conduct market research, gather information and negotiate contracts prior to closing any deals
- Provide feedback and periodic reports to stakeholders
- Proposed ideas to improve provided services and event quality
- Organized, facilitated, and managed all events
- Details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc
- Ensure compliance with insurance, legal, health and safety obligations
- Specify staff requirements and coordinate their activities
- Cooperate with marketing and PR to promote and publicize event
- Proactively handle any arising issue and troubleshoot any emerging problems on the event day
- Conduct pre and post event evaluations and report on outcomes
- Research and market identify event opportunities and generate interest.
Education
High school diploma -
Mesquite High School
01.1997
Skills
- Escrow
- Patient Scheduling
- Dental assisting
- Software troubleshooting
- Market research
- Chairside assisting
- Contract negotiation
- Research
- Event planning
- Negotiation
- Office experience
- Public relations
- Dentrix
- CRM software
- Administrative experience
- Personal assistant experience
- Infection control
- Events management
- Medical imaging
- Purchasing
- Office management
- Dental receptionist
- Knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook, etc
- Organization
- Attention to detail
- Quality Focus
- Problem solving
- Professionalism
- Interpersonal relationship building
- Teamwork
- Patient focus
Certification
- Registered Dental Assistant
- Notary Public
Certifications and Licenses
- Registered Dental Assistant
- Notary Public
Timeline
Medical Office Coordinator
Dr. Amy Martin MD OB/GYN
09.2022 - Current
Escrow Assistant/Client Relations Manager
National Title Group
08.2017 - 09.2022
Registered Dental Assistant
Athens Advanced Dental
04.2010 - 08.2017
Event Coordinator
Evenements
03.2006 - 04.2010
High school diploma -
Mesquite High School
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