Jennifer France
Graymont,IL
Summary
Offers great time management and task prioritization skills. Adept at quickly learning new software programs and technologies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Medical Scribe
Cognizant Technologies Solutions
11.2021 - 03.2024
- Document the dictated patient history, including history of present illness, review of systems, past medical and surgical histories, family and social histories, medications and allergies.
- Advanced knowledge of medical terminology.
- Maintain confidentiality and privacy in accordance with governing HIPAA regulations.
- Advanced typing/computer skills.
- Ability to multi-task and perform duties under pressure.
- Utilized templates and macros to streamline transcription processes.
- Edited drafts created from speech recognition software.
- Determined information to be included in reports.
- Produced and delivered transcripts within anticipated timeframes to meet tight deadlines.
- Reviewed and edited transcripts to verify and provide accurate and complete information.
- Verified medical terminology and codes to deliver accurate and up-to-date information.
Optician
Gailey Eye Clinic
08.2011 - 11.2021
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Suggested optional items to improve patient experience.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
- Confirmed quality control standards were met for all eyewear and contact lenses.
Optical Manager
Walmart
03.2005 - 08.2011
- Monitored general store systems, inventory databases and operations to quickly identify and resolve issues or concerns.
- Boosted team engagement and workplace satisfaction using managerial and motivational skills.
- Collaborated with store manager to plan staff schedules and determine hiring needs.
- Enforced HR policies and procedures to continually meet customer expectations and promote store productivity.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
High School Diploma -
Pontiac High School
Pontiac, IL05.1995
Skills
- Documentation skills
- Chart organization
- Paperwork Processing
- Patient history understanding
- Critical thinking abilities
- Data entry experience
- Adaptability and Flexibility
- Organizational Skills
- Team Collaboration
- Medical Transcription
- Adaptability
- Time Management
- Task Prioritization
- Problem-solving aptitude
- Excellent Communication
Timeline
Medical Scribe
Cognizant Technologies Solutions
11.2021 - 03.2024
Optician
Gailey Eye Clinic
08.2011 - 11.2021
Optical Manager
Walmart
03.2005 - 08.2011
High School Diploma -
Pontiac High School