Jennifer Francis
Hallsboro,NC
Summary
Administrative Professional with over ten years experience managing business office functions and providing support to principals and clients. Seeking to apply my detail oriented talents and adaptable personality to fulfill the company's needs.
Overview
12
12
years of professional experience
Work History
Test Center Manager
Pearson VUE
Wilmington, NC
11.2013 - Current
- Enhanced test center efficiency by streamlining processes and implementing new scheduling techniques.
- Reduced operational costs through effective budget management and resource allocation.
- Improved overall customer satisfaction by managing staff training and development programs.
- Managed daily operations of the test center, ensuring smooth functioning of all aspects including personnel, facilities, and equipment.
- Ensured compliance with industry standards, maintaining accreditation status through regular audits and reviews.
- Oversaw inventory management processes for test materials, minimizing waste while ensuring adequate supplies were available as needed.
Visual Merchandiser
The Gap
11.2011 - 11.2013
- Enhanced store sales by creating visually appealing and strategically placed product displays.
- Collaborated with management to develop seasonal merchandising strategies for optimal customer engagement.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Developed planograms based on best-selling products, optimizing merchandise visibility and accessibility for shoppers.
Education
Bachelor of Arts - Education
Rowan University
Glassboro,NJSkills
- Policy Implementation
- Customer Service
- Test Center Management
Timeline
Test Center Manager
Pearson VUE
11.2013 - Current
Visual Merchandiser
The Gap
11.2011 - 11.2013
Bachelor of Arts - Education
Rowan University