Jennifer Franklin
Orange,TX
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
10
10
years of professional experience
Work History
Store Manager
Dollar General
Orange, TX
12.2021 - 05.2023
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Furniture Sales Lead
Big Lots
Orange, TX
08.2020 - 04.2021
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Informed customers of current store promotions to encourage additional sales purchases.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Bartender Shift Manager
Leaux's Bayou
Orange, TX
01.2017 - 08.2020
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
- Completed accurate inventory records to thwart malicious activities and maintain organized and profitable establishment.
- Scheduled parties, banquets or sporting events and allocated optimal staff and resources to properly execute.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Customer Service Manager
Guitar Center
Beaumont, TX
06.2014 - 01.2016
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
- Designed and implemented strategic business plans to achieve growth and sales goals while managing sales team and building long-lasting customer relationships.
Cashier/Stocker Associate
Kroger
Beaumont, TX
05.2013 - 06.2014
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Lamar University
Beaumont, TXLamar State College - Orange
Orange, TXHigh School Diploma -
Parkview Baptist
Houston, TX06.2012
Skills
- Marketing and Promotions
- Shift Scheduling
- Administrative Management
- Assignment Delegation
- Management Training
- Problem Anticipation and Resolution
- Time Management
- Hiring and Training
- Business Leadership
- Originality and Creativity
- Customer Service
- Attention to Detail
Timeline
Store Manager
Dollar General
12.2021 - 05.2023
Furniture Sales Lead
Big Lots
08.2020 - 04.2021
Bartender Shift Manager
Leaux's Bayou
01.2017 - 08.2020
Customer Service Manager
Guitar Center
06.2014 - 01.2016
Cashier/Stocker Associate
Kroger
05.2013 - 06.2014
Lamar University
Lamar State College - Orange
High School Diploma -
Parkview Baptist