Christie Maffeo
Beacon Falls
Summary
Professional Store Manager with proven leadership and operational management skills. Expertise in enhancing customer communication and service quality. Strong track record in ensuring compliance with industry standards and regulations. Highly adaptable with excellent multitasking and time management abilities, dedicated to delivering exceptional customer experiences.
Overview
14
14
years of professional experience
Work History
Store Manager
Bob's Stores Footwear & Apparel
Ansonia
11.2023 - 10.2024
- Managed daily store operations and staff schedules to optimize workflow efficiency.
- Oversaw inventory management through cycle counts, audits, and shrinkage control.
- Established customer service standards and monitored compliance among staff.
- Strengthened productivity by hiring, managing, and developing top talent.
- Assisted in budgeting and financial planning for store expenses and revenue optimization.
- Fostered positive work culture through team-building activities and recognition programs.
- Developed sales strategies to increase foot traffic and enhance profitability.
- Ensured compliance with safety and sanitation standards within store environment.
Assistant Store Manager
Bob's Stores Footwear & Apparel
Ansonia
07.2023 - 11.2023
- Streamlined store operations through effective management of customer service, inventory, and staff scheduling.
- Supervised employees, providing coaching and training to boost customer satisfaction.
- Crafted promotional campaigns, enhancing brand visibility and attracting new clients.
- Assisted in recruitment by interviewing candidates, facilitating informed hiring decisions.
- Led teams in executing merchandising initiatives to improve business efficiency.
- Delegated tasks, setting priorities and achieving organizational goals.
- Utilized issue resolution skills to enhance client relationships.
Operations Manager
Bob's Stores Footwear & Apparel
Ansonia
10.2019 - 07.2023
- Developed and implemented operational procedures that ensured compliance with quality standards.
- Directed operations staff through guidance, training, and support to achieve company objectives.
- Monitored efficiency of processes, team performance, and customer service for continuous improvement.
- Supervised daily workflow of employees to enhance productivity and uphold quality standards.
- Engaged customers using strong verbal communication skills to identify needs and requirements.
- Coordinated departmental activities related to production, pricing, and sales for optimal alignment.
- Maintained accurate inventory records to track stock levels and reduce costs.
- Presented performance and productivity reports to supervisors for informed decision-making.
Sales Associate
Bob's Stores Footwear & Apparel
Ansonia
09.2017 - 10.2019
- Assisted customers with product selection, sizing, and styling to enhance shopping experience.
- Provided accurate information regarding products, prices and available services.
- Executed cashier duties, including computing purchases, issuing receipts, and processing payments.
- Answered incoming calls to deliver store, product and service information promptly.
- Completed daily recovery tasks to maintain clean and organized sales areas.
- Maintained current knowledge of promotions, exchange guidelines, payment policies, and security practices.
- Trained new team members in cash register operations and customer service protocols.
- Performed merchandising display maintenance and housekeeping to optimize sales area presentation.
- Opened and closed cash registers by counting money, separating charge slips, and balancing drawers.
Licensed Practical Nurse
Waterbury Behavioral Health
Waterbury
01.2014 - 08.2018
- Conducted physical assessments and documented health history accurately.
- Monitored vital signs, fluid intake, output levels, glucose levels, and medical test results.
- Ensured clinical documentation remained accurate and current in electronic medical record system.
- Administered prescribed medications and initiated intravenous fluids, documenting times and amounts on patient charts.
- Collected biological specimens and prepared them for laboratory transport for diagnostic testing.
- Sterilized medical equipment and supplies using germicides, sterilizers, and autoclaves.
- Maintained strict adherence to patient data procedures to comply with HIPAA regulations.
- Responded to patient calls by identifying issues and providing appropriate assistance within facility guidelines.
Licensed Practical Nurse Internship
Comprehensive Pain Management Center
Derby
06.2014 - 09.2014
- Conducted physical assessments, including vital signs and health history documentation.
- Delivered patient care per physicians' orders and nursing standards.
- Ensured clinical documentation remained current and accurate.
- Facilitated effective communication with patients, families, and healthcare team regarding care plans.
- Coordinated scheduling of follow-up appointments with primary care providers.
- Reported patient status, care, and environmental concerns to nursing supervisors and case managers.
- Interviewed patients to gather comprehensive medical histories.
- Monitored changes in patient conditions and relayed concerns to supervising healthcare providers.
Cashier Supervisor
Ocean State Job Lot
Seymour
01.2011 - 03.2014
- Organized and managed daily cashier operations, ensuring accuracy of financial transactions.
- Trained new hires on POS systems, store policies, safety protocols, and customer service standards.
- Resolved customer complaints promptly and professionally through email and phone communication.
- Collaborated with IT department to troubleshoot technical issues affecting cashier software.
- Maintained front-end organization by stocking items to minimize shrinkage.
- Executed merchandising and signage updates for weekly and seasonal promotions.
- Balanced and reconciled registers at shift's end after counting tills with start money.
- Monitored shift performance, providing coaching on proper cash handling practices.
Education
Licensed Practical Nurse - Nursing
Lincoln Technical Institute
Shelton, CT08.2013
High School Diploma -
Woodland Regional High School
Beacon Falls, CT06.2009
Skills
- Department oversight
- Store organization
- Operational efficiency
- Customer relations
- Staff scheduling
- Loss prevention
- Inventory control
- Mentoring and coaching
- Visual merchandising
- Pricing strategies
- Team leadership
- Conflict resolution
- Recruitment and training
- Store operations
- Marketing promotions
- Sales expertise
- Budgeting and cost control
- POS systems management
- Microsoft Office proficiency
Affiliations
- Love hiking & urban exploration.
- Enjoys spending time with my cats.
- Regularly spends time taking on new hobbies & challenges.
Timeline
Store Manager
Bob's Stores Footwear & Apparel
11.2023 - 10.2024
Assistant Store Manager
Bob's Stores Footwear & Apparel
07.2023 - 11.2023
Operations Manager
Bob's Stores Footwear & Apparel
10.2019 - 07.2023
Sales Associate
Bob's Stores Footwear & Apparel
09.2017 - 10.2019
Licensed Practical Nurse Internship
Comprehensive Pain Management Center
06.2014 - 09.2014
Licensed Practical Nurse
Waterbury Behavioral Health
01.2014 - 08.2018
Cashier Supervisor
Ocean State Job Lot
01.2011 - 03.2014
Licensed Practical Nurse - Nursing
Lincoln Technical Institute
High School Diploma -
Woodland Regional High School